IR not working

We just got several brand new pan cameras one of them the infrared lights are not working I’ve tried unplugging the camera, I’ve tried switching it on and off, checked for updates etc. are there any other fixes or do I need to return the camera and do a swap? Thanks in advance for any help.

That definitely sounds like it might be a warranty issue.

Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you file a support request including the log files for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them know that it’s already resolved.

Thanks and I already filled aTech Request.
We shall see.

Do check in the Camera Settings > Advanced setting that the IR lights are not simply switched off for that camera.

That was the first thing I tried,