IR lights in Outdoor Cam

Has anyone had an issue with some of the IR lights going out on the Outdoor Cam? We have two OD Cams and one seems to have lost two of its IR lights. It looks like each side of the lens has 4 but now we have one that has 4 and 4 and one that has 4 and 2.

Hi @hannah.emily.king, I recommend contacting Wyze Customer Service and let them know about the IR lights not working.

Wyze Support Report An Issue

1 (206) 339-9646

Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT


Thanks. I have an email in for that. I had been trying to contact online chat support but it wouldn’t let me and email was the only option. According to the times posted they should still be available for 3 more hours. (My bad… one more hour. I went the wrong way with my figuring.)

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