So, I preordered the Floodlight and wanted to cancel it because Home Depot has it. Not sure why they have it and yet it’s a preorder for December from Wyze. Anyway, I couldn’t cancel the preorder as there is no cancel option for preorders in the order history. I emailed Wyze and their response was that they can’t cancel it because it already shipped. How can it ship when it’s still showing that it’s processing on my order history page and Wyze shows on their web page it doesn’t ship until December?! Does Wyze not know what they are doing? So now my only option is to wait for it to arrive, take the time to send it back and wait for them to receive it and wait some more to get my money back. What kind of shady practice is this!!! Why aren’t we able to easily cancel a preorder like any other order?
I agree, with being able to cancelling pre-orders. I like the company and their products (especially for the price). Although it’s disappointing when simple things can’t be addressed.
Either this was designed on purpose making it difficult to cancel preorders for customers, so they end up just keeping the order. Or, they are just bad at software development.
Haven’t users been posting about the issues with canceling orders and pre-orders for a long time. As well as the shipping costs.
So why do people continue to pre-order and try to cancel their pre-order and are surprised with how hard it is.
Picked up 2 units from Home Depot with 1 installed. Just need the app update to start playing. Soon I hope.
oo
I agree. I had an issue with earbuds and it took a month to complete the replacement. After talking and emailing several consultants … it was obvious that shipping and processing and consultants have no idea what the other depts are doing, what they have in stock,or when things have or have not shipped.
.They admit that their customer service is in need of improvement…and supposedly working on it. So don’t fret it will eventually sort your order out. Might be quick or take a little while
I’ve never cancelled a preorder before, and I only tried to cancel it when I saw that my local Home Depot has them in stock. Why should I have to wait until December to get it directly from Wyze? But apparently there is no benefit to preordering the floodlight from Wyze, because if they raise the price then it would be less expensive to buy it from Home Depot. But you can be sure, I will never preorder anything from Wyze again!
They are apparently lying to you about having shipped it. You should escalate the ticket and/or try to contact an employee like poor Gwendolyn.
Sounds like you just happened to get ahold of the wrong person , when the original doorbell came out
I wanted to cancel the pre order but could not, I contacted support they fixed it quickly and I was easily able to cancel it.
For people not seeing it in the Wyze app. It seems the instructions were wrong. You simply pair the Wyze Cam v3, and then it knows its connected to the flood light as an accessory to the v3 cam. Hope this helps.
Got two at HD today, both installed with no issues.
Good point, I believe the difference in the installations are only that the Floodlight install process has extra “installing your floodlight” instructions (which are probably also in your Quick Start Guide).
It makes sense that it would work that way because the flood light is actually an accessory for the camera
Non of that’s in that start guide
The Quick Start Guide should have instructions on how to install the light.
About hanging it, yes. About how to pair with the floodlight for it to appear,no.
Give it a shot on yours, when you select add device select V3 camera and go from there
I have, i press the button to begin the process and not a word or anything. As if it has no power but the light and motion are working fine.
Well for anyone listening, go to the Floodlight’s V3’s Settings after you add it, then Accessories > Floodlight to set it up. 
Didn’t we recommend you call Support? Sounds like you cam isn’t powered. You may need to return it to HD.