Inadvertent Billing Notifocations - 6/21/2025

Wyze News
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6/21/2025 – Early Billing Notifications

We are aware of an issue where some customers may have been billed before their actual renewal date. Our team is actively working to correct this, and any affected customers will be refunded promptly. We appreciate your patience and understanding as we resolve this matter.

Thank you for your continued support.

6/21/2025 – Inadvertent Billing Notifications

We are aware of an issue where some customers may have received a billing notification before their actual renewal date. Our team is actively working to resolve this. In the meantime, please disregard the early notification.

Thank you for your understanding.

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Yep, had this happen earlier today and was wondering about it. I’m glad to hear it is being worked on, and hopefully I won’t need to contact customer support.

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You should have received an email regarding the issue, and a refund should be on the way if you were one of the users who were affected. I do apologize for what happened.

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I didn’t get an email about the issue, but I did get the refund. Thank you

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