If WI-FI on, Cameras do not connect

[Customer]

Might be because your 2.4 Ghz and 5 Ghz WiFi segments have the same SSID (name)? Most Wyze gear supports only 2.4 Ghz.

Edit: maybe trade phones with this guy?

Cameras not working when my phone is disconnected from WiFi

My cameras are currently connected to my home WiFi. However, when I’m away from home and not connected to any WiFi on my phone, it says “No internet connection”. Once I connect to any WiFi (at work for example) it begins working again. Do I have to be connected to a WiFi to be able to view my cameras? I thought I used to be able to view them using my data. Thanks in advance!

Oh, also, why does your other gear stop working when WiFi is off on your phone?

@Bobbert

Wyze cameras are the only troubled items. All other non Wyze devices work as advertised. Wi-fi ON = connection. Wi-fi OFF = no connection