How to connect my phone to Gateway or to the lock

I’ve been wanting the Wyze lock and now that I have it and I can’t get it to cooperate its killing me. I’ve taken it step by step watched YouTube videos. I get to the point where I’m told go to the Wyze App and follow the detailed instructions. Where are these detailed instructions at?

Hey @CDballs, check the Wyze Lock Gateway Setup Guide and Wyze Lock Setup Guide


Thank you @Brian that is what I was missing. If I have a red power bar on left hand side by the Bluetooth icon does that mean my batteries are low in my lock???

Open your Lock in the Wyze App, Tap the Gear Icon > Device Info > Battery Level. The lock also will light a small red LED on above the twist nob indicating the batteries are low.