How do I get support when customer service reps just run me in circles for more than a month?!

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1

Please, does anybody know how to get Wyze support reps to actually FIX a problem? Do any of you know how to contact someone higher-up than front line support reps?

I created a ticket on 5/22/25 & they’re STILL just running me in circles. Each time I’m referred to a new rep, they make me jump through the same hoops, say they’ll send me a replacement or give me credit/gift card, BUT THEN THE CEASE ALL CONTACT until I create a new ticket.

It’s now beyond absurd.

(Mods - if you forward this to anybody who you believe WILL fix this problem, please reference Wyze tickets 4371603 , 4371709, 4371702 , 4371598, 4393075 )

(note to self: WyzeSppt4371603_20250625.mp4)

2

From what I understand, when you create a new ticket it moves you to the back of the line and you start all over.

Have you tried calling them?

3

What’s the problem? If you have posted about it here, link to the thread.