IOS 14.6 works fine for routines announcing a door opening.
I shifted from xfinity security and thought the door opening Chim is standard but if this feature is not updated I would need to seriously consider changing, I have small kids and opening the doors and duration a door is opened for gives a clear idea where kids are, WYZE needs to add this function ASAP or itās some thing to reconsider given the security system was purchased as I have kids
Can we get a response from Wyze Support?
I feel stuck, as Iāve already purchased and installed this, but am still using and paying for my old system as well, due to Wyze Monitoring not having this simple feature.
Keep in mind this forum is primarily a user to user community. Wyze Support does not monitor this forum. If you need help or have a question about a product, you can call Customer Service or use email on the support pages.
Speak with a Live Support Wizard: 206-339-9646
WEEKDAY SUPPORT HOURS
Monday - Friday 4 AM ā 8 PM PT
WEEKEND SUPPORT HOURS
Saturday 8 AM ā 4 PM PT
Wyze Support has extended their live support hours for a better support experience. (Excluding Holidays & Emergencies)
Thanks for this - I am reaching out via chat right now to inquire about this feature. Hopefully others will too!
Support recommended I post here in the Wishlistā¦ @UserCustomerGwen can you let us know if this feature request is on your radar?
Iām also just dumbfounded on the lack of response from Wyze on this. Itās literally a basic safety function that is a standard on all security systems. Perhaps Wyze launched too many new products and canāt support them?
I disconnected my system and put my old system back. I had other issues with reliability, and the fact Wyze canāt even respond to something as simply as this, doesnāt give me a lot of confidence theyāll address other issues on a product that provides security and safety for my family.
This is the main reason I purchased this system so that when a door was open I would be notified by the hub, not by a notification on my phone. This is a basic feature of every security system. Please enable or fix this issue. I am a huge advocate of Wyze products, cameras, door bell, now monitoring. This is the first product that has not met expectations. I totally understand you sell your products cheaper than competitors so we will pay monthly fees, but donāt cut corners on the quality of the products.
I believe support suggested you post to the #wishlist to show your interest in this idea.
No plans have been announced for this yet.
You can also have echo dot announce the door open, etc.
How? I tried but not workingā¦do you need to subscribe to additional service from Amazon?
You can do this through Alexa routines. The sensors should show up as triggers. If not, make sure your Wyze account is linked then ask Alexa to ādiscover devicesā.
From others :
Go to the Alexa app and select devices at the bottom. Then scroll across all the device icons at the top of that screen. Open all devices. Look in the three sections for the new sensor. If it has a green/blue dot under it and its near the top, Alexa does not quite see it yet. You need to select it on that list and open it. Then when closed it moves does to the available fully ready devices.
Also
When you add an action, scroll down to āmessagingā, select it and there are only two options, one of which is āSend Announcement.ā Select that option, type in your message and then next, which as I recall, gives you the option to select which echo devices are to receive the announcement.
I have it set up this way and it does work but there is a noticeable delay AND I really donāt want to have to have another device (echo dot) sitting on my counter - the āchimeā for my wyze sense system is literally the only reason I plug that Dot in.
Phone alerts are not useful to me unless Iām away from home; I get way too may phone notifications as is.
I believe Google has this feature on its home security system. Sempli safe has it as well. When a door or window opens it has a chime. This is helpful so we know if someone opened the door when we are home. This is very helpful with kids as they may open the door but we donāt want them to leave.
I can confirm both of these systems have the chime.
Iām frustrated that I activated my year of Wyze Monitoring in April, and am still not using it, since it doesnāt have this feature.
My system arrived today with an extra keypad and motion sensor and additional sensorsā¦removed my SimpliSafe systemā¦installed the Wyze systemā¦I thought maybe the sensor open chime was hidden in settings somewhereā¦NOPE! No sensor open chime?! Really?! Unbelievableā¦really disappointing.
Right now I was able to connect the chime through Alexa, itās a way around but hopefully they add this feature soon into the hub dono if it is a software or hardware issue but hopefully they resolve it!!!
Seems pretty straight forward that the hardware and software would both support it without issue.
Hardware wise, thereās already plenty of audio output capabilities with the system, as it can speak have an actual alarm sound.
Software wide, the logic is already in the code base, as the system knows when doors/windows are opened. Without that code already in place, the system would do nothing when armed and a door was kicked in.
YES! please make this happen. Iām going to switch back to my SimpliSafe System if this is not implemented. This feature is a deal breaker for me for the same reason (having little kids walk out of the house without knowing)