I have a Wyze Home Monitoring kit with an extra keypad. If I hit Disarm, it disarms. If I hit Away, it changes my monitoring to away. Works perfectly
If I hit Home on either one, nothing happens. I’d like to be able to hit the Home button to arm it for the home monitoring, but right now the only way I can set it to Home is with my phone app.
Am I doing something wrong?
Hi @inkfreq When you press Home on the keypad HMS should announce “Armed, Home” on both the keypad and the base unit. Sounds like a defective unit. Suggest opening a Support Ticket.
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I would have thought the same thing, but it’s two different keypads purchased months apart.
Please forgive if this turns out to be a stupid question: you do have sensors defined as part of home, yes? If so, try changing the selections and see if that changes the behaviour.
Hi @WildBill Tried to recreate the problem by removing all sensors from Home and the keypad still worked. It may be a problem in the base unit not processing that signal from the keypad, its firmware or the very odd possibility that both keypads have the same exact problem.
Did have one keypad where none of the lamps worked.
I have found if I hit the Home button on either keypad two or three times, it arms.