Help. I have 11 or so cameras in two locations. I share viewing of these cameras with my wife. I subscribe to CamPlus. However, my wife does not receive the CamPlus service. She is limited to 12 second events. I have contacted Wyze tech support on multiple occasions, sending logs, etc and no solution. In the “Share” menu it displays two menu options - Devices (this shows all of my devices) and Services (this panel shows nothing - nothing to share but I know my CamPlus subscription is active). No answer from Wyze. And they do not have a remote viewing capability so they can see what I see on my MacBook Pro. Arghhhh. Help someone.
You are not able to share the cam plus service, as it is applied to the cameras on your account. It may not say that the camera has cam plus on your wifes account, but the cameras should behave as expected with cam plus. The events listed in the events tab should be the same for both of you.
Are you saying your wife is only able to watch 12 seconds of the events, but on your phone the same events are longer?
If this is the case, please provide some screenshots of this. Thanks!
Thanks loads. Somewhere along the line, this issue appears to have resolved itself. I have been trying everything I can think of. One of them must have worked? My wife now gets video clips that are longer than the 12 seconds. Good stuff. I am still not sure why the “Share Services” panel does not show that I have CamPlus to share but have given up talking to Tech Support.
Am attaching a screenshot of the Sharing Services panel - nothing listed yet, I have a CamPlus subscription that just renewed. Now off to more rewarding tasks.
Cheers. Ron
[Mod Note]: Personal information in attached graphic has been redacted for privacy and security reasons.
I’m not sure what that shared services thing is for. I think it may be for home monitoring service subscription.
Glad you got it working.
Thanks loads. It would make sense to list my CamPlus subscription so I could select to share the same but maybe you are right. It might be meant for something else but no one in Tech Support could tell me much. It sure is comforting to know there is a community that we can turn to when Tech Support fails. Much appreciated. Cheers. Ron
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