Hello Wyze Community, We have noticed that some users are experiencing offline issues with their Doorbell v2 devices. To better understand and resolve this problem, we need your help in collecting device MAC. If you have time and would like to help us investigate this issue, please DM me the device…

I just purchased the doorbell cam v2 about a week ago now and am having the same issue as everyone else. Are they still wanting us to send MAC addresses. I am also using ATT fiber with the supplied router.

My camera has stayed up since the update! I’m running firmware version 4.51.2.1041.

I did the update to 4.51.2.1041. Third day and the cam is still up so, good sign.

Okay maybe spoke too soon, it went offline a couple of days ago and I had to cycle the power. It has stayed up since then, but now I am worried.

My DBV2 is also disconnecting from WiFi and the orange ring is flashing. This happens every month or so. MAC address: D0-3F-27-B7-3A-DB I have tried all the fixes mentioned, but it still seems to happen randomly. Is this issue still being worked on? @WyzeDongsheng @WyzeBaohua @WyzeJasonJ

It’s gone 2-3 weeks without needing a reset this time, so I’m happy. I like the new Duo, and although it can be wired to your existing chime for power, it does not use it as a chime, this one does use the plug-in chime like the V1. That makes me think there is almost no chance of them adding suppo…

I think perhaps you misunderstand some things about the Duo Cam Doorbell. [image] TreyTheDad: I like the new Duo, and although it can be wired to your existing chime for power, it does not use it as a chime It can, yes. That’s one of the settings demonstrated in the unboxing video as well a…

Thank you the information Crease! I am very happy to see that it can control my existing house chime, however according to the Wyze Help Center answer to the question “Can I use my existing doorbell chime with Wyze Duo Cam Doorbell?” from Brenda on 10/21, Wyze replied “Instead of using the Wyze Wi-…

[image] TreyTheDad: So, really, it cannot as it comes, you will also have to also purchase the V2 (unless you already have one, like I do). Yeah, that’s definitely a disappointment, as I noted more than once in the announcement topic: [image] Introducing Wyze Duo Cam Doorbell - Released 10…

MAC: D03F27B73D1F Doorbell v2 has been going “offline” continuously since 11/20/2024 Before then it was working fine. I looked at my router and it says that is been active for over an hour. I did notice on the app there is now signal strength but yet my router reports excellent collection. Im g…

Help Needed: Collecting Device MAC for Doorbell v2 Offline Issue

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Help Needed: Collecting Device MAC for Doorbell v2 Offline Issue

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