I am tired of giving these headphones a try. They keep shutting off and turning back on and customer service takes days and weeks to respond with unhelpful suggestions. The pairing stinks as well. I bought two pairs and want to return them and now customer service isn’t even responding. I understand…

I agree, 20 seconds is not considered standard latency. I find most Bluetooth headsets to get out of sync by a few seconds. Now, the benefit of talking to support is they go through a list of “knowledge based” solutions. For example, I thought my Band was having a charging problem. The 4th or 5th…

Have they represented themselves as a Wyze customer support person? Nope. And those are the exact headphones I’m getting when I return these.

Like @angus.black said, you should call Wyze support. They will try to get them working properly, if that doesn’t work, they can talk about your return options. [image] angus.black: Have you tried calling them? Phone: (206) 339-9646 Monday - Friday 5 am - 6 pm PT Saturday 8 am - 4 pm PT

@asolari You are being obstinate. Of course the people that answer the Support line are official representatives and have access to a knowledge base. If your sole objective is to justify your opinion and course of actions, write a blog.

Obstinate, big word buddy. This is a community blog, who said it was official. My sole objective is to warn others of a defective product and at some point, wish the company would support and back their product.

As stated below in the community guidelines, this forum is run by volunteers AND Wyze staff. [image] Wyze Community Guidelines This site is operated by your friendly Wyze Team members , volunteer Wyze Moderators , and you , the community.

Awesome! I have let the Wyze forum moderators (which includes @UserCustomerGwen , who is a paid Wyze employee) know about your ticket

[image] asolari: Ticket #990373 I have sent this up the chain of command for review.

This has been sent and an official response should be forthcoming as soon as possible. I’ll monitor and see. Thanks @Brlepage for passing this on.

Headphones suck and I want my money back!

Lifestyle

Illumination February 3, 2021, 6:55pm 18

As stated below in the community guidelines, this forum is run by volunteers AND Wyze staff.

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Headphones suck and I want my money back!

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