Having issue with safe functioning correctly it is not functioning as an RELIABLE device. I did not set it up while my wife was ill after I bought it. I opened the box and set it up yesterday. Got it linked to phone and programmed with an unlock code - that’s when the issues showed up. There are TWO Issues with it:
- When flat on a surface, it will not open with the key, the code, OR the phone app. It clicks three times and then fails to open. If placed on either side or its front edge, it opens promptly. Not very encouraging for a device that is supposed to be flat.
- Each time the door does open, the battery holder ejects and it must be re-seated in its well.
The batteries have been checked and are testing ‘good.’ The opening issue seems to be a mechanical defect. I’m sorry that I was not proactive in setting it up when I first got it.
I currently can’t trust it for its intended purpose.