Howdy! 
Welcome back to Fix-It Friday! We’re happy that you joined us. Here’s what we have for you this week:
Forum - When Wyze Cam v3s are in a group some of them will fail to load live feeds and return an Error Code 90
We’re still looking for logs and haven’t received any. We’ll be building specific metrics to monitor this but logs would really help! Could you please send those in along with your camera’s MAC address (you can find this in Camera Settings > Device Info) and the timestamp for when the camera went offline? Here are the log instructions:
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds.
On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.
When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:
Core - Cameras detecting motion outside of the detection zone
We’re looking for logs and further information about this. If you’re experiencing this problem, please let us know and give us a log number following this process:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.
Reddit - Wyze Video Doorbell Pro is detecting people outside of the motion detection zone
No further updates here and we could really use some confirmations. Is your case as described?
We’ve noticed some reports of this and see that it mostly appears to happen when the doorbell is using battery. We suspect that the doorbell is going into idle mode to save power. When motion triggers it to record, there is a chance that the detection zone is not fully loaded before recording begins. This shouldn’t happen on every motion detection Event. We’re working on improvements for this. If your case is different than the one we just described, please let us know so we can get more information to fix it!
- Let’s Take a Look at Some Previous Submissions -
Reddit - iOS cameras when grouped are not displaying properly
The 2.42 app has been released to the public! Please let us know if this fixed the issue. If we don’t hear back by next week’s update, we’ll remove it from the update list.
Discord - Wyze Cam v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later
We’re still in beta testing and looking for feedback on this fix. Did it work for you? Please let us know! We’re considering this resolved in beta unless someone speaks up to let us know it’s still an issue for them.
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)
The beta results for this are promising so we believe it’s resolved in the 11.4565 beta build! We’ll keep providing updates until the fix makes it to a public release.
Core - Playback stutters when selected for the first few seconds of Playback from the microSD card
This beta is also looking like it resolved the problem! We’ll keep you updated until the public release happens.
Reddit - Wyze Cam Pan v3 does not return to set home position
The test results for the most recent build aren’t ideal yet. We’re still working on adjusting the algorithm. We’ll give you a new update next week!
Core - Wyze Cam Pan v3 detection zones not working
This is likely related to the above home position topic. We’re waiting for the new algorithm to go through internal testing.
Core - Error 3001 is happening on cameras such as Wyze Cam v2
No further updates for this one this week! We have been seeing improvement for the 3001 error issue after the fix on Wyze Cam v3. We are going to merge the fix into upcoming Wyze Cam v2 and Wyze Cam Pan firmware. We’ll share updates here as we get them! This is expected to happen after the 11.x update for Wyze Cam v3 and Wyze Cam Pan v2.
Core - Cameras appear offline in the app, though they are online and viewable
No further update here! We have the design ready for the health checker that will help with this issue. We have it in the pipeline for a future firmware release.
- Updates For Dormant Topics -
Wyze Sense Hub Events not showing the correct time
We have a blocking issue for the beta but are working on it. We’ll keep you informed!
Thanks, everyone! We’ll be back for Fix-It Friday next week!