Hi, folks!
Welcome to our Fix-It Friday follow-up! We have some progress from last week though we’re still waiting for info to chase some of these reported issues.
Here’s your weekly update:
Core - services.wyze.com login doesn’t work on iPhone or Safari on Mac. The login link doesn’t take you to the login page
We’re still looking for information for this one! If you’re experiencing this, please post with answers for the questions below:
Could you please give us more information about this one? We informed the team about this but we’d like to know things like where you’re accessing the page from, where you are finding the login link that doesn’t take you to the login page, and where you find yourself after logging in.
If we don’t hear back on this one this week, we’ll be removing this from the update list.
Core - Volume on Wyze Cam v3 Events is extremely low
We have confirmed that Wyze Cam v3 Events do have slightly lower volume than Wyze Cam v2 in tests and we’re working on optimizations for this. Thanks again for the report! If you think that your audio is extremely different between these devices, could you please let us know what your use cases are for these? Our results indicate that they are different though pretty close so we want to make sure we don’t miss anything as we work on the improvements.
Forum - When using Wyze Sense Motion Sensor, the Wyze Sense Hub, and routines with Alexa, “clear for X time” does not execute a trigger
We’re still looking into this one! If you are affected, please follow the instructions below:
For this one, we would love to have a log and hub firmware version so we can look into it. Please recreate the issue and then send in a log that includes the date, time, and time zone of the trigger failure as well as a detailed description of your routine and which parts worked versus didn’t work. Please post the log number here when you have it so we can send it to the team!
Reddit - After a modem/router reboot, devices like Wyze Cam v3 and Wyze Video Doorbell don’t reconnect on their own for days when other devices perform as expected
We’re expecting the larger firmware redesign for Wyze Cam v3 to come out near the end of June. The fix for this issue will be part of it.
Discord - AI detection is identifying still objects in-frame when regular motion is detected
We’re going to remove this from our updates because we’re working on moving object detection but it will take a long time to get going between the design and the implementation. We want to carefully design this feature so we don’t accidentally impact users who would like to keep vehicle notifications for parked vehicles. In a future release, we’ll also be providing the option to turn on and off notifications for specific object detection like vehicles. Here’s the blurb from last week in case you missed it:
We are already working on moving object detection! But this is a very large undertaking that will take place over the coming months. We’ll provide updates when we have them. In the meantime, you may want to try using motion detection zones to narrow the detection area or turn off a specific AI detection type if you want to reduce your unwanted notifications.
Discord - Slow Alexa announcement of Person Detected from outdoor cameras
No updates for this yet! The team has been informed and we’re working on it. In the meantime, could you please tell us how long your notifications through Alexa are delayed compared to the timestamp of the Event?
Let’s Take a Look at Some Previous Submissions
Wyze Sense Hub firmware 4.32.8.213 causes issues with Rules and notifications or frequent rebooting
We’re hoping to get back some Wyze Sense Hubs that are running into this issue. If you are running into frequent rebooting and are willing to send your hub back for analysis (with a replacement), please reach out to our support team and post your support ticket number here. We’re taking this seriously but need your help to fix it! We’ll keep working on things from our end.
Wizard chat ends when navigating to the main app page
We’re still aiming to test SMS support either this month or next. Our support volumes are still higher than usual so it’s possible that the mid-April timeline will slip. We’ll make sure you’re in the loop about this, though.
Wyze Plug 2021 (Certified For Humans) version going offline
We have a fix being tested in beta and we are going through the feedback. If needed, we’ll test another beta version before releasing this to the public.
And that does it for this week! Please make sure to post information about any of the entries that we’re hunting down. It really makes a difference as we chase these bugs when we have you helping out. There are cases where you’re able to recreate an issue but we have trouble doing so from our side.
Thank you for your time and have a great week! 
P.S. Did you miss the emojis? Did they add something last time? Let me know or you’ll be subject to my emoji whims! 