Unable to get a reliable response so far . I am having SERIOUS problems trying to install on my phone ( Samsung galaxy s24 ) my brand new Home Monitoring system . All the components are working as they should , hooking up with the Hub . The problem arises when during the set up procedure , I get to the page to ACCEPT the legal paragraphs ( which I do ) . It moves to the next page ( which is the Do You want to Test system or Skip ) and and the last pages circling icon stops and the test page is DEAD . You can’t do anything , test or skip . Wyze staff after calling has said system is functioning , which it IS NOT ! and because I only completed 14 of 15 setup parts it won’t let me or show me the control panel on my phone . I beleive the " NOON " page is compromised !! PLEASE HELP ME
Hitting the same issue trying to complete setup. When you hit Accept, it spins on Loading for a while, then finally goes to the next page, but the buttons on it are all grayed out.
Having the exact same issue, nothing seems to fix it. Anyone else have any luck?
I also just bought the wise hub system with sensors and keypad. I’ve gone through to step 14 and could not test it. I did a factory reset and had to move it to a different band in order to fully add it again after another reset and I still got to 14 out of 15 steps with grayed out options
Same issue right now I can’t seem to get beyond that point. This is the Wyze forum right? OP has been up for 2 days now is there a moderator or anything on here?
I have a support ticket 4290038 open about this, but anyone else affected may want to create their own and reference that ticket number. If multiple people are reporting the same issue it may help escalate this to be resolved more quickly.
Thanks for doing that, @hancockrwd. I’m also trying to get some eyes on this.
Also, welcome to the Forum, @dclarkey1, @darchaf, @eeeynon, and @BarryT! 
Sorry, I realized I sounded like an a**. Just a little frustrated lol. And hi!
I didn’t get that impression. I’ve been frustrated by technology—including Wyze’s—on occasions too numerous to count. Don’t sweat it too much.
2025-03-09T05:05:04Z Edit: I should’ve tried to answer some of your questions.
Yes, but it’s primarily a user-to-user support community. My understanding is that Wyze employees, when they do visit, tend to focus on certain categories (e.g., Wyze News, Beta), though occasionally you might see them engaging in others.
Yes, and the Moderator team are also volunteers with other duties, so their attention may often be elsewhere. Some of us who are additional volunteers try to watch things and escalate issues from time to time, especially if we see something that seems to be affecting multiple users at once, as appears to be the case here.
Thanks for responding people . I have had multiple tickets and spoken to reps many times . In the end they went to a supervisor who stated that I was actually logged in the system and to disregard the TEST SCREEN . That was NOT true , the alarm will not operate and because I didn’t finish , operation of the system cannot be done by my phone ! So far I have tried on two Samsung phones and one Phone . Here’s another catch , when you try to do Home Monitoring on a new ? device I have had to buy a new program with the wyze company for a year . Getting expensive ! I love the products but their App sucks at the moment
Wyze … GET ON THIS AND LET US PROCEED !!!
Gentlemen … Not being one to give up , I tried another route today . I borrowed a freinds Apple Phone and went into My Account off of it . Went through the whole program again , and when I got to " Do you want to test or Skip " there it was !!! TOTAL SUCCESS , the Bug is on Android Phones !! When I logged in on my Samsung. There it was All Completed . If you have a friend with an Apple 
give it a whirl , Im sure it will work . ATTENTION WYZE , you’ve got a BIG PROBLEM on your Android Phone Connecting with your Home Monitoring
I finally managed to complete the setup using the latest version of the Wyze Android app, v3.4.0 (b635). At least as of yesterday it wasn’t available as an update from the Play Store normally, but was able to get it by signing up for the beta program.
A’ight, I’ve learned that Wyze is aware of this bug and is working on it. I think @hancockrwd’s reporting about a successful setup completion with the latest public beta app is a good sign that a fix has been implemented and should be expected in a future public production app release, so I’d expect that relatively soon.
Thank you for sharing that, @hancockrwd!
I did what you said as well and I was able to complete the setup and now I can use my android again. Thanks for the idea.