Hi, both my iPhone and iPad get a ‘Update setting failed’ when trying to update the time under the Wyze cam advanced settings since daylight savings changed by one hour a few days ago. They are running the latest iOS and have the latest Wyze app installed and the Wyze cam 2.0 has the latest firmwar…

Out of Beta Test. :smiley: [image] Wyze Cam v2 and Pan firmware 4.X.6.199 Released - 10/21/20 Wyze News Howdy, forum friends! Wyze Cam v2 firmware 4.9.6.199 and Wyze Cam Pan firmware 4.10.6.199 are going out! These adjust how our cameras respond to the Daylight Savings T…

I don’t know how to raise a ticket. Like you the only option I get is a phone number!

You are correct. Looks like we can no longer open a support ticket with the link. The phone won’t work until next week and Monday is a holiday. Best answer could find for now is to sent a app log. Instructions are in the link below: If none of this works, please submit an app log . You can do t…

Hilarious. Let’s log a support ticket saying the support ticket system is blorked! Oh wait… we can’t. Seriously - I had a look at your suggestion about logs (thanks). It only lets you type in a couple of lines in the description - which isn’t enough to describe the whole issue. Guess i will keep an…

I agree, see a lot of new Wyze products promoted but lacking support. Guessing Wyze SW engineering team quit and the support group went on strike. Good time for a short sell.

Well New Zealand folks: @deeley.julie @OzKiwi @robjg at a loss unless @UserCustomerGwen can prompt a solution. Yeah Nah. . . :smirk:

Do they actively monitor their Facebook /twitter sites? I am not a Facebook or twitter user, but maybe someone who uses Facebook could try telling them that its impossible to log support tickets.

Oh darn - Another kiwi with the wrong time. Cant even imagine on how to update the time on the outdoor camara as i can’t see the sync option at all.

At least I am getting the warm fuzzies seeing us all here, My fellow kiwis!

Looks as though at least one Wyze employee @XuLi was active in this forum yesterday. He is now aware of your plight. [image] Wyze Cam and Wyze Cam Pan Firmware 4.X.6.193 Released - 10/5/20 Wyze News Hey Dr.know, I am not aware of there is a group of uses from certain tim…

Fails to Sync Time in New Zealand

Cameras

gpf October 11, 2020, 5:47am 30

Same here with my cam. I spent ages trying different things but it’s always one hour too early. Would be good to get this resolved…

Topic		Replies	Views
Daylight savings - Wyze Cam Outdoor Cameras android	49	2790	November 4, 2020
Wyze Cam v2 and Pan firmware 4.X.6.199 Released - 10/21/20 Wyze News update	72	4282	November 21, 2020
Wyze Cam and Wyze Cam Pan Firmware 4.X.6.193 Released - 10/5/20 Wyze News update	66	3856	October 14, 2020
Wyze Cam v2 and Pan firmware 4.X.6.191 released! 9/30/20 Wyze News update	123	12640	October 14, 2020
Sync time fail Cameras cam-v1-v2	45	5619	December 21, 2021

Fails to Sync Time in New Zealand

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