Hi, both my iPhone and iPad get a ‘Update setting failed’ when trying to update the time under the Wyze cam advanced settings since daylight savings changed by one hour a few days ago. They are running the latest iOS and have the latest Wyze app installed and the Wyze cam 2.0 has the latest firmware. I tried a restart of the camera and both phone and iPad Pro have date and time settings on Auto and the correct time zone chosen. The phone and iPad are displaying the correct time, the cam is not. Any ideas?

Out of Beta Test. :smiley: [image] Wyze Cam v2 and Pan firmware 4.X.6.199 Released - 10/21/20 Wyze News Howdy, forum friends! Wyze Cam v2 firmware 4.9.6.199 and Wyze Cam Pan firmware 4.10.6.199 are going out! These adjust how our cameras respond to the Daylight Savings Time change and fix a bug that prevents syncing with GMT+13 and +14 time zones. Read our Release Notes:

You’re the outlier with both a working software and time problem. Most are either working fine or bricked and attempting to go back to older FW. Most seem to be in Hawaii and AU. Anyway, something went wrong, hope its fixed soon.

Ugh. We live in far too interesting times. Any way to raise a ticket via email?

Scro;l down to bottom: Contact Us https://support.wyzecam.com/hc/en-us/categories/360000761672-Wyze-Cam-v1-v2-Pan

Thanks. I don’t get an email option, only call…

When you hit “contact us” it will open a pop-up window where you go through some questions and later will give you a case number. You’ll usu. be eMailed a generic response to which you reply and restate the problem. You can link this thread to your case w/“Share” button on bottom. The problem is software related and Wyze needs to update with your concerns. Include @UserCustomerGwen in the ticket.

Here is the update on the issue [image] Wyze Cam v2 and Pan firmware 4.X.6.191 released! 9/30/20 Wyze News Hi, folks! The Wyze Cam 4.X.6.191 firmware has a time zone bug. If your local time zone is not between GMT-8 to GMT+8, you may have had your Wyze Cams go offline after upgrading. We are working on a permanent solution and have identified the root cause. In the meantime, here is a workaround: You can always manually flash your firmware back to the last stable release version. Here are the instructions: If you want to continue using the 4.x.6.191 firmware version, you can perform the follow…

I’m in Hawaii and no matter what I do even the manual is not working and I’m down 10…!!! Cameras cause whatever you guys are saying I’ve tried but still no work.

If you’ve carefully read the post and associated links from Jason21271 above as to how reset device, set time on your phone’s OS, etc. Maybe give it a rest for the night. You can always wait for the updated software, shouldn’t be long. This temp. patch seems to be working so far. Here is an example: [image] New firmware, now camera wont connect Power & Lighting So now my cameras work. hope this helps Make sure the sd card you use is formatted to FAT32, If its under 32gb you can format on windows, I had a 64gb so I used a formatter online. When you download the firmware (the JULY firmware) extract files, open the new folder and the bin file will be in there, rename to demo.bin , then i copied into the sd card. you can probably just extract the .zip file inside the sd card, but this is what I did. Follow the instructions provided on wyze, -Turn off c…

I have the New Zealand Time Sync problem as well. I don’t think it’s related to the recent update - maybe it’s been an issue lurking until the clocks went forward. Time sync worked fine until the New Zealand clocks went forward to Daylight Saving Time last week. If I change my iPhone/iPad time zone to - say - Brisbane Australia, Time Sync works fine. Change back to New Zealand and Time Sync fails (now my cams are stuck on Brisbane Time) I reported this to Wise support last week but have had no response yet.

Fails to Sync Time in New Zealand

Cameras

WyzeJasonJ October 2, 2020, 2:39am 12

Here is the update on the issue

Topic		Replies	Views
Daylight savings - Wyze Cam Outdoor Cameras android	49	3085	November 4, 2020
Wyze Cam v2 and Pan firmware 4.X.6.199 Released - 10/21/20 Wyze News update	71	4786	November 21, 2020
Wyze Cam and Wyze Cam Pan Firmware 4.X.6.193 Released - 10/5/20 Wyze News update	65	4145	October 14, 2020
Wyze Cam v2 and Pan firmware 4.X.6.191 released! 9/30/20 Wyze News update	122	13243	October 14, 2020
Sync time fail Cameras cam-v1-v2	45	5919	December 21, 2021

Fails to Sync Time in New Zealand

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