Failed to update device list 1001 error

Cameras
1

iPhone app won’t recognize any devices. Won’t add new ones. Updated iOS, app. Deleted app and reinstalled twice. iPad app working fine.

Any suggestions for a fix?

2

Try turning Private Address off on your iPhone, this has been a fix for these types of issues.

Go to iOS Settings on your phone > Wi-Fi > tap ios13-info-icon to the right of your Wi-Fi network’s SSID > toggle “Private Address” off

Also, make sure your Wyze app is updated by searching for it in the App Store and selecting “update” of needed.

3

Thanks. That didn’t work but it gave me the idea to turn my VPN off. That did the trick.

1 Like
4

Good to know! It seems that any private networks on your device will cause issues with the Wyze app and device function on the app.

5

I have an android, VPN already off - what’s the fix?

2 Likes
6

Me too - what’s the fix. The app and all of the cameras are useless, and no, the VPN is not on. This is very disappointing, been on with a support person for 20 minutes and they seem to be flailing and claim to have no idea what error code 1001 even means.

2 Likes
7

I have the same exact problem and I’m not using VPN either. It’s pretty bad that this issue is still open without a response 4-6 mos later.

8

Same here. No VPN

9

Sept 2023 Wyze app just updated and getting same error 1001 and update deleted my whole list of cameras I had stored in the app :frowning: