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Step 1 - Work for a massive global company for 18+ years
Step 2 - Make sure it is a publicly traded one (they have an uncanny knack for cost cutting to make the current quarter numbers at the expense of future quarters, at which point they cost cut even more in a vicious cycle).
Step 3 - Watch huge, critical multi-million dollar corporate clients experience major service issues
Step 4 - Drive yourself crazy trying to get them to acknowledge and fix the problems
Step 5 - Watch said problems fester and get kicked around for months while the customer gets more and more pissed, get aggravated and stressed out yourself at the lack of progress
Step 6 - Remember that AA saying about accepting the things you cannot change
Step 7 - Stop taking it personally, live a happier and healthier life.

If I do make a job change before I retire (would probably only be one more) it will be a medium sized, privately owned (not Venture Capital or Private Equity) company that actually gives a crap about more than the current quarter’s numbers. Not that they’re immune, but having worked for one in the past it is night and day.

But at least it has taught me to roll with the punches and accept the way of the world when it comes to this stuff.

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