Event video's appearing in my phone's photo gallery

Settings inside your gallery app are causing this. By default, most gallery apps search your entire phone for media files. The Wyze app has to put notification videos somewhere when you download them. Here are two options for you:

  • In the Wyze app, go into the “Account” tab, then “App settings”, and then you will see “Cache File Size”. There is a “Clear” button to the right of that.

  • Or you can do the below to get your gallery app to ignore those files. Keep in mind, the cache will still be getting files, so you’ll want to clear it occasionally. I will mention to Wyze again that when people delete the notification events in the app, that they want them to also be deleted from the device the app is on.

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