I have 4 Wyze cam 2s around my business. This afternoon a truck came through and I received notifications from 2 of the cams, but the same video from both cams was saved to one cam so I don’t have the video I really wanted. I see the truck on the thumbnail of my “Office Parking” cam but when I view …

What version of the app are you on? That was thought to be fixed in the latest release of v2.0.21.

My app version is 2.0.18, Apparently version 2.0.21 is not compatible with iPhone 5.

What is your iOS version? 9.3.5 by any chance? There are a few others that are running into this.

It’s on the web so it must be right.=> This chart states you should be able to go up to 10.x, but I don’t know the cutoff of which iOS works with 2.0.21.

@Loki Looks like the problem isn’t limited to 9.3.5 iOS devices. [image] Wyze App v2.0 Launched! Wyze News My Ipad mini can’t install 2.0.21. It says “Wyze is not compatible with this Ipad”. My Ipad is running 9.3.5, and is up to date. There are more reports of this …

As far as I know it just started doing it 2 days ago and it happened again last evening on a different pair of cams.

It was a known issue and item #3 from the latest release (which you can’t install) iOS V2.0.21 (Release date: January 8, 2019) Fixed an issue where Event Videos were showing MAC addresses as camera name Fixed the Events tab that was showing MAC addresses as camera name Fixed a bug that two camera…

I’m suffering from the 3rd issue but it is not exactly mixing up event videos. The same video is associated with 2 cameras and the video I wanted is missing. I use 4 Wyze cams to keep tabs on my self storage facility. Locks have been cut and items stolen recently and I like to save videos of every v…

Actually, your example sounds pretty mixed up. The same video showing on two cameras = mixed up in my mind. So, I see two problems. First, you need to open an problem report: In your app go to My Account => Help & Feedback => Report an Issue and send it in that you can’t update to the latest ver…

Event saved to wrong device

Cameras

OverWatch January 15, 2019, 11:45am 12

FYI

Topic		Replies	Views
Event video playback blocked Cameras cam-v1-v2 , troubleshooting , android , cam-v3	19	3379	January 31, 2023
Saving/Sending event videos Cameras iphone-ipad , cam-outdoor-v1	3	321	May 8, 2023
App Version 2.13, Wyze Cam Outdoor Camera and Base Station, and Wyze Band Firmware Released - 9/9/20 Wyze News update	71	6455	September 16, 2020
Event recording is a copy of yesterday's event Cameras	10	1114	April 29, 2020
Wyze App 2.15 Released! 11/9/20 Wyze News update	49	3888	November 28, 2020

Event saved to wrong device

Related topics