Not able to play captured video i. WYZE app. Doorbell error as shown in Wyze app

That looks like the error message from the server when an event video didn’t upload correctly or got corrupted on the way there. Are you getting that consistently for every video event the doorbell uploads?

Yes on all videos. I get the notice push with . But when trying to play, nothing

That is interesting. I have encountered this ocasionally, but not on every video upload. Do you have other cams on your account? Are they doing this? Do you have any problems streaming the cam to the app when on WiFi or when on Cell Data? Do you have a CamPlus subscription on the doorbell? Have …

I’m having the same issue since installing the doorbell cam about 2 months ago. Can see live video but can’t play videos triggered on motion. If i hover over the motion boxes on the timeline, i see a single snapshot, but when released, the dial just goes round and round. Other v3 cams on the same n…

[image] Tron: If i hover over the motion boxes on the timeline, i see a single snapshot, but when released, the dial just goes round and round. I’m having a hard time visualizing what it is in the App you are “hovering” over and not sure what timeline you are talking about. Can you post a scr…

SlabSlayer: I have 3 screensots: 1-Real time video is fine. 2-Scrolling to any previous videults in black screen with the revolving wheel forever. 3-If I hover over any video event with my finger, I see a still image from that video. How do I attach them?

This is also a problem for us, but only on my Samsung galaxy A12 phone. Works fine (video plays) on my Samsung galaxy tablet. Version of app is the same on each device. Hope this helps

I use Chrome on Android, but to attach screenshots I use this button in the forum Post Text Entry \ Edit dialog box: [Screenshot_20221202-141749-167]

jtgoonen1425 - I have the same problem with both my Galaxy Tab A tablet and Samsung A43 phone, both android.

SlabSlayer - Thx for the upload tip. Not sure these are in the order I described above but, in short, real time video of the flag is fine. Scrolling back to any previous clip results only in black screen. But if I keep my finger on it, then I get a still of that clip. [20221201_231401] [20221201_…

Doorbell is not playing videos

Cameras

SlabSlayer December 7, 2022, 11:40am 18

Looks like a tablet compatibility issue. I would post the details in the App Release thread:

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Doorbell is not playing videos

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