Doorbell Duo connectivity issue and the demand for human intervention

Welcome to the Forum, @2Sheds_Jackson! :wave:

Or should I say “Arthur”? :wink:

That can happen, but my understanding is that whether or not this happens is unpredictable, and some developers and product managers choose to engage here more than others. As the Forum is primarily a user-to-user support community, your best bet for contacting Wyze directly is likely going to be through the Help Center.

In the case of the error messages you’re reporting, I’d be inclined to submit an app log after replicating the issue and then optionally create a ticket afterward (note that these are not the same thing).

You can also watch the Forum’s Wyze News category for app and firmware announcements (you can subscribe to these using the Forum’s Emails and Tracking settings if you just want to be e-mailed when, for example, a new Wyze News topic is created) if you don’t want to take the time to visit the Forum regularly, or you can check that category if you see the app offer you a new version. Since only Wyze employees are allowed to create topics in that category, replies in those topics are expected to get better visibility from Wyze, so that’s another way to potentially let them know of a problem. You’d still want to submit logs when doing that and then note the Log IDs in any related replies you make.