I have a hardwired Doorbell Duo on v1.0.24.37 (latest). Running Wyze App v3.13.0.784 (latest) on a Galaxy Tab A7 Lite on Android 14. It is on 2.4Ghz WiFi and sees 2 of 3 bars. I have both the camera and the tablet on fixed DHCP from the router, so the devices get the same IP address every time.
I run the wyze app all the time on the tablet to monitor the front door. The cam works perfectly in all respects but will not stay connected.
It was fine for about 2 weeks. Now, about every couple hours it disconnects with error codes 20006 or 20216 (indicating an inability to reach the servers or cloud). When I click troublehoot/reconnect, it instantly reconnects with no problem.
I’ve run through all the usual troubleshooting steps…and can’t get it fixed. But I have a bigger question…one for the developers if any ever browse these topics…if I’m able to manually reconnect so easily, why isn’t the App able to do this on it’s own? It seems to me, if can always instantly get reconnected…why isn’t the App taking this action itself? Why is it giving up and making me press a button?
Although you mention 2 or 3 bars on the wi-fi signal, and immediately reconnecting with manual intervention, can you post info on your gateway/router or access point you are using for your network. I’m thinking a potential glitch with the doorbell.
I have 2 vdb duos purchased at the same time. 1 immediately connects and begins livestreaming without fail. The 2nd vdb duo frequently fails at beginning the livestream and freezes at the 3rd step. No error, just freezes. I have to do a restart for the db to recycle and livestream. On a rare occasion it will complete connecting and start the livestream but more often not. It’s annoying but in my opinion an internal failure of the doorbell. Not worth the effort to try and find out since all other features work.
My duos are also hardwired which supports maintaining the battery charge not the functions of the duo. (A common misunderstanding of the hardwired state.)
That can happen, but my understanding is that whether or not this happens is unpredictable, and some developers and product managers choose to engage here more than others. As the Forum is primarily a user-to-user support community, your best bet for contacting Wyze directly is likely going to be through the Help Center.
In the case of the error messages you’re reporting, I’d be inclined to submit an app log after replicating the issue and then optionally create a ticket afterward (note that these are not the same thing).
You can also watch the Forum’s Wyze News category for app and firmware announcements (you can subscribe to these using the Forum’s Emails and Tracking settings if you just want to be e-mailed when, for example, a new Wyze News topic is created) if you don’t want to take the time to visit the Forum regularly, or you can check that category if you see the app offer you a new version. Since only Wyze employees are allowed to create topics in that category, replies in those topics are expected to get better visibility from Wyze, so that’s another way to potentially let them know of a problem. You’d still want to submit logs when doing that and then note the Log IDs in any related replies you make.
Do you happen to know much about the wiring Thatthe cam is currently running on? I have found that with the advance in technology that the duo has it makes it more susceptible to what is called ghost voltage. With my setup when I put the wiring in the wall I did not know about ghost voltage and apparently because my doorbell wires run down the wall next to some light switch wearing for my kitchen the wiring for the doorbell is actually picking up this voltage. I originally thought that my transformer was going bad because after having the same connection issues I checked the voltage ratings at the doorbell wiring and found that they were way higher than they should be! well lo and behold in my research I’m finding that wires even the wires I thought were shielded are still picking up ghost voltage and although they are not directly connected are still sharing some charge. I’m planning on getting a Triumph controller as talking to a few friends that are knowledgeable and such things it acts as a buffer and actually will stop the surges which are causing the issues. If you happen to know what your wearing situation looks like maybe you are seeing the same thing. If your doorbell lines are running next to any other power lines I’m guessing that is what you are experiencing as well. If you’re not handy with a voltmeter I would highly recommend having an electrician come out and check it out if you know or can get ahold of any.
Interesting comments about ghost voltage and its effect on your doorbell. My front and back duos have literally the same wiring setup. Both are back to back with inside light switches for inside and outside lights. Chime controllers are installed and transformer is 24/40 voltage rated. The 1 distinction between them is the front doorbell is located a shorter distance from the chimebox than the rear doorbell and is the one freezing at step 3 of the connection phase of livestreaming. Mechanical chime ding and ding dong correctly and batteries stay fully charged. No question my setup is properly installed.
I still believe my conclusion of an internal glitch or circuitry fault of the doorbell is the cause.
Very fair, But from what I’m reading it doesn’t take much to throw them off and it could just be a short term run in voltage that pops up then mess it up. You Seem to be pretty knowledgeable, you could always check it with voltmeter and see if you’re getting more voltage than your transformers putting out. That would tell you for sure. That’s what I had to resort to. And man was I blown away when I got that higher reading lol
I need to get a chime controller to kind of act as a buffer or resistor and see how that works soon.
If it’s internal circuitry though, you should see the same issues if you only run down the battery, you could also troubleshoot it that way.
I’ll post numbers from my multimeter the next time it happens (which is often) and I feel like unmounting the doorbell to measure at the terminals. I don’t think a measure at the chimebox terminals is needed since the issue is at the doorbell and wiring voltage to it. Depending on voltage results I may include the chimebox terminal measure.
For the past several days the doorbell has not been freezing at step 3 of authentication process to livestreaming. I did measure the the voltage however and came up with the following numbers:
Sorry it took me a few days to respond, you just hit the response button I wasn’t tagged I didn’t know anything had come in LOL Looks like you did some excellent measurements and I wish mine were that good! see if you can get it to replicate as you stated it is running by other wiring Turn those lights on and off a few times and make sure there’s power being transferred back and forth in their lines and see if the ghost voltage doesn’t knock it off. You could always try measuring it while having someone else hit the lights too and see if you get any fluctuations. It looks like you’re on top of everything though. But right now that’s all that’s coming to mind. I’ll do a little more hunting and see what I can find, but I will keep track on this one and see if you post back. Again sorry for the delay
