Does this include the App discrepancies between iOS and Android as it relates to the Manage Faces area in Account? Or are you looking for where AI fails to recognize or Recognizes incorrectly?
discrepancies like the following when going to the Account Page:
iOS
The menu for faces is “Facial Recognition” and it is not indented
Android
The menu for faces is “Manage Faces” and is indented
BTW: Thanks for the info, this explains why mine is working since I set it up in iOS. I was having the issue with v3 and VDB as I set it all up with my Android Device.
Scrolling issue in iOS when selecting multiple faces for removal from a group or deletion. Android works fine. Here is a post I added in the past, issue still exists in the latest app release:
This is great news. I am so glad the submissions you received were helpful, and your followup is very appreciated. Let us know if there is any way we can help test things as it moves forward.
@WyzeShawn , rather than transferring information to this location or you needing to find it, here is a link to what I reported and tracked to deduce what the issue is. I provided the starting point if you would like to peruse the the Topic.
are u saying you initially setup facial AI via Android app & it was not working but after setting up via IOS you are now getting face detection on V3 & DB?
Using a iPhone, I followed your steps, unassigning cam+ on all v3s & DB, then reassigned cam+ to all & enabling facial recognition. Tested all all cams, 2 of the v3s did recognize me as shown in the event list, another detected a face but not mine specifically. the others just detected a person. I’ll have to do more testing.
I stood in front of the V3’s to allow it to capture my face and start the recognition. After I did that, I then made sure I went to Account, Face Management and assigned a name to what it saw. Then went outside stood in front to see if it reported me.
I will retest it today and see. Have not tried since the latest Updates to the App.
The only way this started working is when I removed the Cam+ via an iPhone and then added it all back in and selected Facial Recognition for each camera in the AI area.
I also used the iPhone to associate the Face to a Name. But I have to use the Android to edit a Name Group as it scrolls correctly in that environment.
Hello, I’ve read thru this thread multiple times, but am still unclear as to whether or not I can fix the issue, when operating on an Android device. I have 12 V3 cameras, 9 with CamPlus. I can toggle Person Detection to on, but only on some cameras. However, Face Recognition (Pilot) cannot be toggled on any cameras. Instead, I receive the following error message: “Face Recognition Open Failed:{“message”:“Bad Request”,“response”:“The specified collection id is invalid and/or does not exist for the
user.”,“status”:400}”
Hello. I have restarted the device, as well as the camera & the app. However, I have not tried on a different device. I have an iPhone for work that I can try (I’m very hopeful I’ll be able to utilize my personal phone, though.)
Yea, it should work and does with some issues on and Android Device. I had added information of testing I did. i have an iPhone and an Android which I test from, I found that using the iPhone and removing the camera’s from CamPlus, backing out of the app and going back in and then adding the Cameras back to CamPlus (again, from my iPhone), then setting Face Recognition as one of my AI preferences, seemed to do the trick. After that, I can use the Android Device, but I don’t touch the AI preferences from it.
You can also try clearing Cache:
Go to the Account Menu, bottom Right, then App Settings, then tap on the Clear link to the right of the Cache File line - position one in the list.
To ensure all cache is cleared, you could shut the app down, long press on the Wyze app, tap on App Info, Tap on Force Stop, the go to Storage and Cache and tap in Clear Cache. Then Restart the phone.
Note: On the Home Screen you will see all of your Thumbnails will be missing for your devices. These will come back once you live stream the camera.
I’m on Android, am a Beta tester, and I have Facial Recognition enabled but it still doesn’t recognize anyone’s faces. At least a few times a week I will stand in front of my v3 and stare at it so it can get a good look at my face and still nothing.
If you have an Android Device you can try the steps I did. Once I set it up via an iPhone I had, everything started to work. Like you, other than my v2 camera, nothing else worked. Here is what I put together.
