Disappointed with Wyze Support – Cam V3 Issue Left Unresolved

I’ve been a loyal Wyze customer for years and even part of their beta testing community, but I’m honestly disappointed with how my recent issue was handled.

My Wyze Cam V3 stopped working due to what their customer service confirmed was a hardware issue. I contacted the customer support, and after going through troubleshooting steps, they said it’s dead. The customer support offered me a gift card, which they said is the equivalent of the current price of the Cam V3 on their site, WHICH IS OUT OF STOCK.

But here’s the problem:

  • The camera is OUT OF STOCK, so the gift card doesn’t help me REPLACE IT. WHY OFFER ME AN AMOUNT OF AN OUT-OF-STOCK ITEM?!
  • I also have a Wyze Spotlight accessory that is now unusable because of this
  • I wasn’t asking for a refund, I expected a working replacement or a gift card value to a similar model. I’m not even asking for a higher-priced model. I have several of those at home already.
  • The issue is clearly on the HARDWARE side, and Wyze Support has no solution other than store credit for an item I can’t even buy because the gift card amount is too low to even purchase one from their website.

I expected more from a company I’ve supported. I have a Wyze Ecosystem in my household, and this is what I get?

I think this is worth complaining to the FTC and BBB if not resolved.

Are you sure the camera is dead and not the power brick or cord?

Also, what troubleshooting steps were taken?

Did you try a manual flash of camera firmware?

The V3 is old. It probably is no longer manufactured and Wyze sold out of its stock. Why not use that gift card to order something newer?

How old is this broken V3?

It is possible the OP is using Cam Plus Lite and prefers to stay with v3 cameras and older.

The v3 is still available from Amazon.

1 Like

You’re describing me…only V3s and older for my Lite subscription.

Me too. I have been using Wyze Cam v3 cameras since January 2022. I have not had a camera, power brick, power cord or SD card fail yet. When one does fail I will put on a shelf to use as spare parts.

1 Like