I’ve been a loyal Wyze customer for years and even part of their beta testing community, but I’m honestly disappointed with how my recent issue was handled.
My Wyze Cam V3 stopped working due to what their customer service confirmed was a hardware issue. I contacted the customer support, and after going through troubleshooting steps, they said it’s dead. The customer support offered me a gift card, which they said is the equivalent of the current price of the Cam V3 on their site, WHICH IS OUT OF STOCK.
But here’s the problem:
- The camera is OUT OF STOCK, so the gift card doesn’t help me REPLACE IT. WHY OFFER ME AN AMOUNT OF AN OUT-OF-STOCK ITEM?!
- I also have a Wyze Spotlight accessory that is now unusable because of this
- I wasn’t asking for a refund, I expected a working replacement or a gift card value to a similar model. I’m not even asking for a higher-priced model. I have several of those at home already.
- The issue is clearly on the HARDWARE side, and Wyze Support has no solution other than store credit for an item I can’t even buy because the gift card amount is too low to even purchase one from their website.
I expected more from a company I’ve supported. I have a Wyze Ecosystem in my household, and this is what I get?
I think this is worth complaining to the FTC and BBB if not resolved.