Disappointed in duo cam doorbell

[Crease]

@nigel1

I’m finding out it wont ring my in house chime unless I buy a chime dongle???

Despite what the FAQ says, I don’t believe that’s entirely accurate. If you poke around in the Forum, you’ll find reports of Video Doorbell v2 users successfully using their products without the Chime Controller (usually out of frustration after attempts at several wiring schemes with it), and now there’s at least one report of a new Duo Cam Doorbell user having the product installed and working without the Chime Controller:

@drum_buster37

So, I don’t have the chime controller installed that is sold with the Wired Video Doorbell V2. This is reportedly required for Duo Cam Doorbell to trigger mechanical doorbell. However, after selecting mechanical doorbell in the app settings, my mechanical doorbell rings upon press of Duo Cam Button.

Given this information, it appears that the Chime Controller isn’t strictly necessary for the new doorbell, either.

@nigel1

its not that simple, you cant just buy a $10 chime dongle

Yeah, that part of the release is ridiculous and demonstrates a lack of planning, especially if they had the verbiage ready to go in the new product installation FAQ. It’s something I commented on with my first post in the announcement topic:

@Crease

Now if only they’d do this:

@joe.lutovsky

Can we get a replacement chime controller?

Hopefully that will be available as a separate accessory at some point.

Although Duo Cam Doorbell is reported to work without the Chime Controller, I suspect this kind of installation is likely not recommended or supported by Wyze for the same reason they recommend installing the Chime Controller for Video Doorbell v2 even if the in-house chime is broken. That’s just speculation on my part, though.