Dimmed image from outdoor camera when in the dark (night time)

[Omgitstony]

Any similarities to this?

Outdoor Cam - lens flair

When my outdoor cam is triggered for motion it has 4 seconds of lens flair and then another seconds to clear itself up. Also when set to auto for the infrared it wont toggle from day to night on it own, its just stuck on night mode. Both the cam and the base have been updated to the latest firmware. Ive even started a support ticket with a video example but thats been 2 weeks now and ive had no reply.