Welcome to the User Community Forum @aj.ranos20!
If you want color night vision, your IR mode setting needs to remain OFF. Turning it to ON will engage the IR filter and force the black & white IR vision. Turning it to Auto will allow the cam to decide when it is dark enough to switch to black & white IR night mode.
The color night vision (IR off) uses ambient light in the field to enhance the image. If you do not have enough light to support this, the image will be dark and you may need to use the IR mode on.
There have been instances of the starlight sensor malfunctioning and therefore not illuminating the image. Best to test this next to another Cam to see if there is a difference in the two images. If there is, then the sensor may have given up. You may need to contact Customer Support and check the warranty status on the cam.
Additionally, there have been reports in the forum that a recent firmware update reduced the color night vision light levels. Here is that thread started 25 days ago: