As of today - I can’t log in to the app on my phone. I can log in to the website (here) but get an error message “something went wrong” when trying to go to live view. This is super frustrating. Apparently can’t find anywhere to send a message (chat or email) to tech support either.
Welcome to the Forum, @kimgoldman! 
This is how I prefer to submit tickets (you can click/tap to expand this):
- Visit the Help Center: https://go.wyze.com/help[1]
- Click into the “AI-powered search” box in the middle of the page and enter
create ticket. - Click Yes, that is correct.
Repeat Step #3. (
UGH! 
)- Click No, I do not like chatbots.
- Click This is about a product.*
- Click Other.*
- Click Create Ticket
- Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
You should also be able to chat with Support at that link. Sharing your app version (and sometimes phone model and OS version) here may allow other community members to provide you with better assistance. If you’re having problems with Wyze Web View, then I also wonder what (if anything) might have changed with your network (i.e., if you’re trying to access from home, did your ISP possibly do something, and maybe this is a temporary glitch, or perhaps you’re using a VPN or something else; there are a lot of variables with this one).
Hopefully Support can get you sorted. If not, then please report back here to see what other Forum members might ask/suggest.
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