Just wired up our new Wyze thermostat (correctly) but neither my wife nor I can install it. It pairs via bluetooth but won’t list the network on either of our phones. It is the only wifi network in the house and is 2.4 GHz.
I have confirmed that our apps are up to date and have done multiple rounds of standard trouble shooting (factory resetting the thermostat, powering down our phones, resetting the router … etc). We have our Bluetooth and GPS enabled. Is this problem being caused because our wifi network is open / unsecured? We live rurally with nobody else in wifi range so it has always been open.
When I try the set up using my wife’s phone, it gives an option to manually enter a network, but gives an error when we enter our wifi because the password ‘is too weak’ (it’s blank) and won’t let us use it. On my iPhone I just get a grey spinning circle forever at the ‘Select your network’ screen.
Even if this behavior is intended, you think Wyze would have done better with some type of warning or message that the network must be secured before install?
Edit: We have 3 cameras, a base station, and a safe and all of them operate on the unsecured network just fine…