ok, thanks. I added a CC to Gwen
Mine is also not working. I have 2 v3 cams and they are both on cam plus, but only one has person detection working. The other just logs people as motion instead of a person. Submitted a log. Log ID: 468166
Yeah, this is really frustrating. And people say that I should expect this from a low-cost product. Well, the company is selling a feature set and it’s not working, repeatedly. So as a paying cusomer, my experience with the Wyze products and service is summed up in two words: unreliable and disposable.
Use them as a hobby without any expections and you might be happy, but to incorporate them into your lifestyle and, shudder, security functions and you’ll be opening yourself to disappointment.
My days of paying Wyze for unreliable services are over.
Hi again. I turned up the motion detection sensitivity and I am now getting person detection. I had it set about 35 and now at 62.
it looks like I had turned down motion sensitivity on my V3. you might want to check on yours.
I had to turn up my sensitivity also to 65 to get person detection on my V3. But now I get 30 - 40 bug events each night.
We have some V3 set at 50 and a few @4 it just depends on how far the objects are from the camera
The green squares light up but it won’t trigger a event until I set the sensitivity to 65 or higher. And this in turn triggers 30+ bug events recorded. It’s time they solve the bug events
Hi @dogwood1614 a re you providing them with feedback on all of the bug events?
As they have mentioned by submitting the false events, they use the input to tweak the AI code.
I suggest that you submit at least 10 or 15 of them. so they can compare and tweak the AI.
After reviewing any event there is an option to submit it with tags including (nothing) and insects
I have, about 1year ago, I did 5 or so for 2 weeks. Then canceled my Cam Plus because of bugs and not recording a person event. I recently bought the home security package and got free Cam Plus for 6 months. … It will record our headlights 150 ft away but will not record a person 35 ft away. In all fairness, we live on a steep hill and all the camera can see is the headlights going across the view area, the car is not visible from that angle. And the person crossing the view area is 100% visible. Nothing has changes in over 1 year. In fact, I will need 2 - 3 more cameras this spring to monitor our tree house rental. Not sure if Wyze can handle the job.
We have no issues we have cam + on over 88 cams,V3,V2, ptz,wireless out door we have our V2,V3 set from 5-45 depending on what we are trying to record we have notice that the cameras due much better when the objects moves from the side and not straight in
It is not recording a event side to side. I worked with a Wyze tech over 1 hr and could not get it to record @ 45 ft. We changed out cameras with the same results. Daytime with sun. It is working with sensitivity in the 70’s. 30 - 40 false bug events nightly
Well good luck on your settings, we can get vehicles,people walking down our street and its about 48ft away a d its on the V3,V2,Wireless outdoor cameras
What is your sensitivity?
There was an update released today that might fix the issue.
Nice try, but no change. Still excessive amount of bug events. I have continued to send you bug events for over 1 year. It is possible because my sensitivity is so high in order to pick up person detection at 40 ft away. The person detection at a lower sensitivity highlights the person in the green box but will not trigger a event. Please fix this issue.
Still no response to my sensitivity having to be so high to detect a person 35ft away. This has been going on for over 1 year, has anyone addressed this issue. With the sensitivity set this high, I now know how many bugs are on our property.
Wyze is adding all these new products but tech support has yet to address or respond to my issue for almost 2 years now. I have entered more that 3 support requests with no response and numerous customer service people have spent over a few hours trying to help - please advise!!!
I had a similar problem. Couldn’t access cam plus until I turned up the sensitivity. App needs to be tweaked. Previously whenever I tried selecting person detection, it would go to the subscription page even when all my cameras have a license.