Can’t add shortcuts to Wyze Band

Lifestyle
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1

I’m trying to assign shortcuts to my Wyze band, and it’s just not working. I’ve navigated to the shortcut screen in the Wyze band section on the Wyze app . I see my available shortcuts and none assigned to the Wyze band. When I tap the (+) sign by a shortcut, which I thought would assign that shortcut to the Wyze band, it just opens the shortcut editing screen. I’ve tapped as far to the left as I can, nothing. What am I missing? Running iOS 14.1.

2

Welcome to the Wyze community @Farmhand!
Make sure your Wyze app and Band are both up to date (app 2.14.23) and (Band 1.0.8.30) If your Wyze app and band are updated, try forcing close of the Wyze app and opening it back up.
If the above doesn’t work try rebooting the band, then your phone.

3

Thanks. All firmware and app udt. Tried pairing with my iPad rather than iPhone, no change. Very frustrating.

4

Did reboot band, too, but this seems to be an app issue

5

I’m on the beta app, so I’m not seeing this issue.
Can you please submit a log and post the number here?
https://support.wyzecam.com/hc/en-us/search/click?data=BAh7CjoHaWRsKwggWqvTUwA6CXR5cGVJIgxhcnRpY2xlBjoGRVQ6CHVybEkiTGh0dHBzOi8vc3VwcG9ydC53eXplY2FtLmNvbS9oYy9lbi11cy9hcnRpY2xlcy8zNjAwMzM1MDc4NzItU3VibWl0LWEtTG9nBjsHVDoOc2VhcmNoX2lkSSIpYTYyMmUyZjUtOTJiZS00ZjhhLTk1NjktNjg5YmQ0OTE4OThhBjsHRjoJcmFua2kG--ee5568061581550abd6838dcbb15c71442c40bc9

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Log no 56536. Ticket no 859931

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Hi @Farmhand. Welcome to the Forum Community, Sorry you are having this problem. I have been able to duplicate it on my band also.
I also submitted log 56561. If you don’t hear from Support within 24 hours please post back. I will monitor this thread and if needed escalate.

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8

Thank you, @tomp. I feel better knowing it wasn’t just something I was doing wrong.

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9

I did hear from support, on a Saturday no less, which was nice. It was the usual suggestions:
-check your band’s firmware and app’s version if both are updated.

  • reboot again your band.
  • log out to the app, reboot your phone and login back to the app.
  • update as well your iOS to 14.2

No change, no surprise.

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10

my log number is 57046 I am having the same problem i cant add a shortcut from my wyzw light bulbs to my shortcuts instead of assigning it takes me back to the edit page

11

Looks like an app update was pushed last night, v 2,15.22, which has solved this issue. Thank you.

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12

Are you still having trouble since the app update, @stockups1024?

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13

Thank you so much I just trying out my short cuts and everything seems back to normal

sincerely michael

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14

Glad it’s working! Enjoy your Wyze band!

15

I just received my wyze watch 47c yesterday and am enjoying it. I have been trying to set up shortcuts for the watch via the wyze app but it wont save to the shortcut list, I found this thread and thought I’d seek help with this issue. My wyze app is up to date through the google play store and the watch is on firmware version 0.12.43. I have restarted both my phone and watch several times but it hasn’t resolved the issue. Please on what to do to get the shortcuts to work. Thank you

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I just gifted my wife the Wyze 47c watch and she is unable to create short cuts too. Any solution to this problem?

1 Like
17

Same problem here. Customer support just seems like typical AI responses just through email. After 2 days of trying canned responses its still messed up.

18

Found out on my own after wyze couldnt help. I use a LGv60 with android 13. I logged onto the wyze app using my iphone from work. Installed shortcuts then logged out of iphone. I now have them. Wyze acted like theyve never heard of this shortcut issue. Now on to fixing the notifications for text messaging app that came with the phone

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Hello All,
I also ran into the issue of not being able to setup shortcuts under the watch area of the app. I am using an Android phone and have found a work around. You can create a shortcut in the main app using the steps below. After making the shortcut, go into the watch shortcut settings and you will see the newly created shortcut you made in the main app. You can then add that to your watch. Hope this helps.

What are Shortcuts?

Shortcuts are actions controlled by tapping an icon from the Home screen of the Wyze app.
Example: Turn off all Wyze Bulbs with a single tap before going to bed.

To create a Shortcut:

  1. Tap Home, then the + plus sign on the top left.
  2. Tap Add Rule, then select Shortcut from the list.
  3. Add a name for the shortcut in the text box under the star icon.
  • Tap the star icon to change it to a different icon.
  1. Tap the + plus sign next to Action.
  2. Select the actions you want to trigger when you tap the shortcut.
  • You must add at least one action to create a shortcut.
  • There is no limit to how many actions you can add to a shortcut.
  1. To save the action, tap Save.
  2. To add another action tap the + plus sign next to Action again.
  3. When finished, tap Save.
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So ive had the watch for 2 months and shortcuts doesnt work. UnTiL now i figured how to make it work or at least for me. So if u try to make a shortcut in the wyze watch menu its will NOT safe making it unable to use shortcuts for watch. So in order to add a shortcut you can go to any other menu like wyze plug/wyze cam open the menu and go to options after that you can go to rules and add a shortcut this time it will save!!! After its been saved now you can go to wyze watch menu and go to shortcuts and simply add the saved shortcut to watch, finally i can use shortcuts :slight_smile: