Can someone there please respond to my support ticket filed 5/1/19

it’s been 8 days since i opened my support case [Wyze Ticket 217969] with no contact. my wyze sense bridge is defective and needs to be replaced or, preferably, refunded. can someone there please respond?

Hi @stanwebber, the support team does not normally monitor this forum. However, I’ll see if I can get someone from Wyze to contact you about this. :slight_smile:

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Sorry to hear about this! DreadPirateRush let me know about the delay and I’ll see what I can do about getting eyes on your ticket when people are back in the office (the Wizard hours have closed for the day).