Have two cams at two different locations that set-up without issue on Netgear dual band routers set to 2.4GHz. Cams set-up fine, but the plugs are a no-go. Any help appreciated.

Welcome to the community, @cwbigdog . Please see this topic for tips on how to set up your plugs. [image] Wyze Plug Setup Tips Power & Lighting As a WiFi device the Wyze Plug will have a lot of the same general caveats as the Bulb. That said, if you are having setup troub…

I just bought 6 plugs through home depot. After 2 hours of frustration, I was able to get one plug to connect. Running through the connect and timing out after such a long time is not user friendly. I have followed all directions (obvious I think, since I was able to get one plug to connect). So…

Hi, @trackmanpete . Welcome to the community! Sorry to hear about the negative experience you are having with the Wyze plugs. Here are few things you have to consider when setting up the plugs. Also, If you would like to contact the Official Wyze Support Team about this issue, you can create a suppo…

Sorry, but all that you sent along, I already read and followed to a T. After 3 hours I now have two plugs connected and 4 plugs refusing to be recognized…It should not be this hard to connect these things. My next took less than a minute to connect and work for me on both my android phone and on …

Wow, I know this has to be very frustrating for you, and I agree it shouldn’t be that difficult to setup. :smirk: If you would like to report this to the Official Wyze Support Team and create support ticket, I recommend it. Submit a New Request It is possible that these plugs are defective, if the…

Thank you. After many hours, I was able to figure things out and got all 6 of them “on line”. I let support know the process I went through in hopes that they might make it clearer to others as to what might happen with Android OS. There was a missed step or misdirection as there was no notificat…

[image] trackmanpete: Thanks for your effort to help out. I hope I didn’t come across too rudely. You are welcome! Glad you got all the plugs working. I didn’t take it as rude so not a problem. :slightly_smiling_face:

Wondering what you did to connect the plugs. I just bought 2. And while I have several Wyze products, which work great, I cannot get the plugs to pair up. And I’ve followed all the recommended steps.

Could you please tell us all at what point in the pairing process it is failing, and any error messages you are seeing?

I’m not seeing any “error” messages per se. I connect to my home network (2.4) , then connect to the smart plug. Then I get to the screen where it’s trying to connect to the device, with a 149 second countdown. I’ve checked, and my device is staying connected the plug throughout the setup process. B…

Cams work great...can't get plugs to pair

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DreadPirateRush September 30, 2019, 3:10pm 2

Welcome to the community, @cwbigdog. Please see this topic for tips on how to set up your plugs.

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Cams work great...can't get plugs to pair

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