Hello. Today, I changed my internet “modem” (Gateway XB8) to a new one. The ISP stayed the same. Only the modem changed for a “better” one with 2.4, 5, and 6 GHz bands. All my cameras-- two Cam Pan v2 and two Cam v3-- restart themselves over and over again, between approximately 10 and 20 minute…

I factory reset one of the Cam v3 cameras and connected it to the 2.4 GHz band. It still shows as “offline” in My Home > Favorites. When viewing the live feed from the camera, the More > Turn Off option does not work. I get the message “This device is offline”. The camera is literally less than …

Unfortunately ISPs lock you out of changing a lot of stuff on those gateways. However I would check and see if it is running WPA2/3 mixed (compatibility mode) and see if it lets you change to WPA2 only, at least on the 2.4ghz band. The cameras reboot when they haven’t had wifi for a while, so the …

Hello. Dave27, thank you for the insightful information. I did not know that camera restarts could be a result of wifi connection issues. I had set the 2.4 GHz band to WPA2 after splitting the bands. When the bands were combined, the security mode was “WPA3-Personal Transition”. The SSID and pa…

[image] promodong: Are there any Wyze docs that outline the protocol and ports the cameras need to use? I don’t know if this information is dated or if it’s applicable to all current Wyze cameras, but I happened across this Help Center article recently: What ports are necessary for…

[image] promodong: I resolved the issue by changing the Firewall > IPv4 security from “Maximum Security” to “Typical Security”. Interesting, I’m assuming when you use the router with Xfinity they probably disable that themselves as that issue hasn’t been reported by others that I’ve seen. So…

[image] dave27: The cameras reboot when they haven’t had wifi for a while, so the issue is that they can’t connect. Uh, no. I have cameras that go days at times without WiFi and never automatically reboot. I have multiple cameras in my truck that drives away from the WiFi every time I leave…

[image] K6CCC: Uh, no. I have cameras that go days at times without WiFi and never automatically reboot. I have multiple cameras in my truck that drives away from the WiFi every time I leave the house. So loss of WiFi is an every day occurance for several of my cameras (currently a V3, a V3 Pro,…

[image] dave27: OG restarts after 30 mins of no wifi as has been reported a bunch of times here. This is also my understanding, as described by a Wyze Team member: [image] MicroSD continuous & event recording not working as expected in various situations The Wyze Cam OG will continue to r…

[image] dave27: OG restarts after 30 mins of no wifi as has been reported a bunch of times here. Good to know. Thanks.

Cameras restarting frequently after changing modem-gateway (same ISP)

Cameras

Crease August 29, 2024, 10:27pm 9

This is also my understanding, as described by a Wyze Team member:

Topic		Replies	Views
Help with reconnecting cameras to Wifi Cameras android , cam-v3	22	358	October 19, 2025
Constantly turning cameras on and off Cameras support , iphone-ipad , cam-v3	16	1166	June 20, 2024
All my cameras went offline Cameras iphone-ipad , duo-cam-doorbell	7	392	April 15, 2025
Cams are unavailable from app most of the time Cameras cam-v1-v2 , cam-pan-v2	7	372	March 4, 2023
When Wi-Fi modem reboots , V3 pan won't reconnect Cameras iphone-ipad , cam-pan-v3	7	188	May 21, 2024

Cameras restarting frequently after changing modem-gateway (same ISP)

Related topics