Camera V3 snapshot instead of video

Cameras
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47

Hi, yes, I figured out how to get the playback from the SD card, but the playback button on the notification should be fixed. It takes too long to do the workaround. Just try to have the original playback function working. Thanks

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48

Yea, the fix should be in todays app update.

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49

Very well described. No fluff, just clear and accurate answer. wow.

2 Likes
50

Update when available and give it a try…

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51

Even with CamPlus, lately my V3 cams stop recording video at all and only give me one snapshot… usually before the activity that set off the camera is even visible. It’s a software glitch that others are having as well. I have cams with CamLite and even with me having the subscription and paying a donation, they do the same thing but far less often. That said, squirrels are still reported as vehicles and birds as people…with both versions of CamPlus and CamLite.

52

I’m well aware of that. Regardless, I still have issues with still video pics from cams on CamPlus and CamLite. I have also paid a voluntary fee to get my CamLite cans to take 12 sec video. I still get video stills
many, many times on my CamPlus AND CamLite cams.

53

Yea, same. I currently have 5 Wyze cams active and on 2 of them, they are giving me snapshots instead of motion. This change on both was sudden, unprovoked, and seemingly unfixable. What the hell is it with these cameras. One cam is a few years old, a black cam, and the other is about a year and a half old, a V3. Snapshots do nothing for me. Have you had an fixes come your way, but I doubt it. Thanks.

54

Recently had another user experience the same CamPlus Subscription drop on 4 cams.

Successfully restored CP activity on all 4 cams by doing a cache clear procedure:

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55

Sorry if i missed it in this thread, havent read all posts.

Can you confirm your seeing a square icon on the corner of the thumbnails, or is it a ??:??. Also, when you click them do you see a green bubble with a ? in it? Thanks.

56

Hello. In ‘Events’ I click on the event which, of course, always plays a video but in two of my cameras it’s now just a snapshot. Yes, it’s a square icon in the bottom left corner. Thank you.

57

Mine was working great until about a week ago. Now no cam plus notifications and recordings in my v3

58

Did something change with the cam firmware, app version, or license at that time? This seems to be much more prevalent on iOS.

There are some things that you can do to try to reset it though:

  1. Insure your subscription is showing as active in Account → Services.

  2. Unassign the cam from CP, close the app, reopen, reassign the cam to CP, test.

Didn’t help?

  1. Account → App Settings → Clear (Cache); Account → Sign Out; Close App; Force Close App from OS; Reopen App; Log in; test.

Didn’t help?

  1. Unassign cam from CP; don’t delete it, but press the setup and run the install again; Clear Cache #3 above; reassign to CP; test.

Didn’t help?

  1. Unassign cam from CP; Delete cam from app; Clear Cache #3 above; reinstall cam; assign to CP; test.

Didn’t help?

  1. Punt: Contact Customer Support
59

Seems to be back and working today.

1 Like