Despite having active yearly cam plus licenses (which i regret procuring), couple of the V3 cameras with assigned cam plus licenses, records snapshots instead of videos intermittently.
It only works when you reboot the cam and un-assign / re-assign the cam plus license, video events records sometimes for a day sometimes 2 and suddenly again goes to snapshot.
Honestly i m really disappointed, i find the App, the products and the services really unreliable.
Yes pretty sure and are assigned to the cameras and my video door bell pro . I have opened multiple tickets with the support team
However unfortunately the outcome was
Can’t help because the licenses are procured via Apple Pay.
Mmmm very valid reason
btw the video door bell pro is another disappointment a 4 month old product with battery life of max 1 and half month on permanent power saving mode.
Sorry for the CP license issues. The in app purchases of licenses on iOS is a real stickler. That is an Apple policy.
Many times, when the cams are not properly loading their licenses, it helps to clear the cache in the app and the OS. Account → App Settings → Clear. Then Account → Sign Out. Go to your OS and force close the Wyze App. Then restart the app, login and test.
If that doesn’t work, try the same thing again but clear the app cache in the OS as well after the force stop.
It is very possible that the OP has CP and it is assigned but still returning the snapshot.
It could be an issue with the app cache not updating and pulling updated account\cam data from the server, which is what the cache dump forces. Or it could be an iOS specific app issue.
Troubleshoot the local side first. I don’t use iOS, so anything beyond the cache clear and I am useless.
I’m so sick and tired of Wyze NOT recording my !@@##$$#$## videos! UPS came yesterday and delivered 2 packages (a large box containing a pressure washer and a large fan) and other box. The @(@@* outdoor camera caught the #@$#$$@!@ tailight of the UPS truck as he DROVE OFF!!! NOTHING from the ENTRANCE to the DOOR was recorded!!! wtf???
The cam activation for recording of motion events can be adjusted in the cam Sensitivity settings.
Some questions to troubleshoot the problem:
1. Are you using CamPlus or Cam Plus Lite? I’m paying for the CamPlus, not cam plus lite.
2. Is the cam set for only motion events or is Person Detection also set? Detects Motion is on. Recording Cooldown - no cooldown Maximum Video Length - 5 min (never has gone to that amount of time, no matter how much activity is out there…ie mowing a lawn).
3. What is your cam sensitivity setting? Close set to 90. Low set to 95.
4. Do you have a detection zone set? Set to off. PIR Effective Area covers where it can pick up anyone entering the driveway…
5. Do you have an SD card installed with motion tagging on that will show the full event to compare to the Cloud Event video? No SD card. I thought the idea of Cam Plus was to have a longer video recording. Why would I need an SD card in addition to Cam Plus?
There are certainly benefits for the MicroSD card, however, from a security perspective, it’s not a solution at all. The only thing a burglar needs to do is knock the camera down and take it. That’s the end of “security”. This is an outdoor camera and a very bad one at that. This is not the first or 100th time I’ve complained to wyze about this junk.
Most of my questions were assuming you were using the Cam V3 since that is the Tag and Title of the thread you posted to.
I do not have a WCO so I am only familliar with their operation from what I have read in this forum. I am not going to be able to troubleshoot issues with that cam. I would recommend reviewing posts by @Antonius or @bryonhu who are both expert WCO users.
Also search the forum for WCO specific topics affecting cloud event recording:
That is a user Preference. I find it useful for continuous recording on the V3 when there are moments before or after an event that I want to review. Additionally, it covers any period not captured to the cloud. There are many WCO users who use them as well.
Is the cam facing head on straight down your driveway? The PIR sensor uses moving heat signatures to detect motion, so if you walk straight at it, it may not trigger. Ideally you want to position it perpendicular to the path so people walk along from one side to the other of its view.
You don’t need an SD in the WCO unless you want to do scheduled event recording to the SD, Time Lapse or travel mode. If the face of your cam is pointing in the direction of the yellow arrow you will get next to nothing. If you turn it a few degrees left or right so the face of the cam is in the direction of the red or green lines you will have better detection. In the video below of the UPS and FedEx vehicles, the face of the camera is pointing at the white SUV in the driveway on the left. This is from a version 1 WCO that is still doing fine after 22 months.
The field of view is quite wide so just move it a few degrees at a time so you can still view the area you want to monitor. Straight at or away from the cam is just not good. I moved my 4 cams 6 times until I got them to work just great.
Read all of this:
