Camera suddenly moving by itself

Been using this camera for 5 months, today the camera is moving by itself - back and forth, up and down. I just changed my account password and unplugged the camera power for 30 minutes, but it’s still happening. And I verified “detection zones” is turned OFF.

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Hi @tzr916 and welcome to the community forum :slightly_smiling_face:
Assume this is a pan cam. You might want to open a Support Ticket for this trouble.

Live support is available: +1-206-339-9646
Monday - Friday 5 am - 6 pm PT | Saturday 8 am - 4 pm PT


SOLVED - I deleted the camera from my app/account, held down the reset button on the camera until I heard voice prompt, used app to add/setup camera. No more problems so far.


Always like when a plan comes together! :slightly_smiling_face: Congratulations on the solution!

Yesterday AM, the camera appeared to reboot (spin fully around left/right), then started doing the same symptom originally posted - “moving by itself - back and forth, up and down” seemingly tracking movement in the room or just randomly.

Had to delete, reset, re-add camera again.