Just want to confirm, does a camera need to be active(on) to view the cloud stored video alerts via the 14day cloud storage? Does my account keep the camera information and therefore should be able to view the cloud stored video if it is turned off, stolen etc?
It was a combination of getting used to the camera and human error (mine). I have 2 cameras and one seemed to be working fine, I made some incorrect assumptions about the other camera and why I didn’t see any of the previous recordings. Turning up the sensitivity may have also helped.