I’m really frustrated with this situation. I am trying to factory reset my V2 that was bricked testing AI but all it wants to do is be added to the account. I can’t even hold the set up button for 3 seconds without hearing “Ready to connect”. What the heck. Can someone help me? I really am tired of calling support on an hourly basis over these issues.
Please try flashing the firmware.
https://support.wyzecam.com/hc/en-us/search/click?data=BAh7CjoHaWRsKwg3k4zTUwA6CXR5cGVJIgxhcnRpY2xlBjoGRVQ6CHVybEkibGh0dHBzOi8vc3VwcG9ydC53eXplY2FtLmNvbS9oYy9lbi11cy9hcnRpY2xlcy8zNjAwMzE0OTA4NzEtSG93LXRvLWZsYXNoLXlvdXItV3l6ZS1DYW0tZmlybXdhcmUtbWFudWFsbHkGOwdUOg5zZWFyY2hfaWRJIikzNmE2YjUxOS1kMWYzLTQ5NGQtOGM3OS05YmY0NzVjZGU1MDkGOwdGOglyYW5raQY%3D--19ea2f3d1f37d5c1256529217611b60122682b69
If that doesn’t work, contact Wyze Customer Support about this issue!
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.
Update: I think she is talking about that cam on another thread. Seems to be solved.
Is what @gyzmo says true @FriendofFeralCats? Is there are solution for this thread or does the problem continue? Wyze App 2.15 Released! 11/9/20 - #26 by FriendofFeralCats
Please check solution if so. Thank you
Sorry I was without power and unable to get back online until now. Yes I checked the solution that the cam is being replaced.