Welcome to the community @muellerj307 . I like you am a community member, but try to help out where I can.
I personally have not seen that email, will need to look for it. However, in reviewing the event options and notifications, I do not see where it says Glass Breakage sounds. All I see if CO2 and Smoke Alarms.
@muellerj307 , I was looking at all the settings and it may be possible, waiting for confirmation though.
Here are the screens, notice you can select Event Sound, and the Notifications for Sound. This kind of implies that if it hears a sound to notify you. The CO2 and Smoke are more of an Alarm process as shown in the third screen:
Here is what I’ve seen as being officially said about Glass break sensing up to now from the Wyze AMA’s this year:
So Wyze said glass break sensors were being worked on, and a Wyze employee was asked about making this work with Wyze cams to have the AI detect it, and they said they would bring it up with the AI team and that it might already be in the works. Now we get an email saying that the cams are capable of doing this.
I will say that right at this very moment it is not available on the public or public beta version of the app/cam plus, so while I don’t have any special knowledge of this myself, I am simply logically deducing based on this public email that glass break detection is likely something being tested in some kind of alpha testing or a closed beta test right now that will be publicly available in the near future if the email is announcing it (for all I know it also might have been a mistake/mistype/misunderstanding by whomever typed the email?).
Honestly, if it is Wyze’s way of making a subtle announcement, it is a very cool announcement! But as of right now, the only sound detections I see either available or possible with the public beta are the ones that say “Pilot” right now:
And “Pilot” means they aren’t fully released to production use yet, but they are in public beta testing (on some cams).
Based on this public email, I now expect (my personal guess) that we’ll soon see “Glass break” as one of these pilot options soon. But I don’t see it yet. I’m going to keep a watch on the Wyze AI sub-forum:
That is where I would expect @WyzeShawn to make an announcement or clarification about this. Maybe he’ll even pop in here to clarify it for us. I would not be surprised at all to hear Wyze is going to have this available in the upcoming future. After all, the AI team has been looking into every way possible they can leverage the AI to provide as much benefit as possible, so this seems like an obvious step they would attempt and take. The question is when…and as of this very minute it is not an option, so while cam plus is still pretty amazing, please don’t buy cam plus right now thinking you’ll have glass break detection today.
I have the public beta app installed, and while I am allowed to detect meow, woof, talking, or crying, when I try to select either the glass break or gunshot options that are listed I get a pop-up telling me that I need to purchase their cam protect package for $39.99 per camera per year. That’s more than the cost of a V3 camera itself!
Having 10 cameras on my property, the extra $400.00 per year is prohibitive, Seems a little backward that I can detect a cat meowing as part of my cam plus package, but detecting potential life-threatening sound events cost you a hefty premium. Dumbing down technology that is already in use on the device gets on my nerves sometimes. But I try not to complain too much, since the cost of the cams and the annual cam plus plan allow me to get a lot of more coverage of my property vs the 2 cams I would get for the same price through my alarm company.
My understanding is that the Glass Break feature is only available to subscribers of Cam Protect.
I have the HMS service, so I am prohibited from also subscribing to Cam Protect. The Glass Break feature is currently not available to HMS subscribers.
I am unsure how the Glass Break feature interacts with the Noonlight Professional Monitoring Service under the Cam Protect subscription. If it is anything similar to the Smoke Detector and Carbon Monoxide Detector “listening” features on the cams under HMS, there is no link to the Noonlight Professional Monitoring Service and therefore no professional monitoring or insurance discount for these features. On the HMS, Smoke and Carbon Monoxide Alarm Sound Events are “self monitored” and result in only a Push Notification to the phone.
Adding the Glass Break feature to the HMS, along with Friendly Faces, has been requested on the Wishlist already and needs some support (low vote count). Follow the link, vote at the top, like some posts, and add your reply in support.