Cam v3 - Attempting to play back most "Events", I get "Error (code 06) Failed to fetch the video from cloud ..." error message

Cameras
1

When attempting to play back most “Events”, I get “Error (code 06) Failed to fetch the video from cloud …” error message.

cam v3

3 Likes
2

Hello @BestHomes1 and welcome to the community

Have you submitted any logs on this issue or contacted support?

WYZE Support

Live support is available:

+1-206-339-9646

Monday - Friday 5 am - 6 pm PT

Saturday 8 am - 4 pm PT

3

I have this same error and this particular thread is the only place I’ve seen any mention of this error. I’ve tried to engage with Wyze support but it’s been a frustration at best.

1 Like
4

YES I have … 3 times.
WHAT is their problem ???

1 Like
5

WYZE needs to act on this!
I’m thinking of canceling the PLUS subscription and junking the camera.

1 Like
6

Same here and no answer from wyze. They do take my money though!

7

Jason … Maybe you can light a fire over there and get them to fix this?
“Contact us” lists only email.
NO WAY to treat clients!

8

same! our Wyze “experience” has been awful all around.