The latest update bricked a Cam V2 that is less than 9 months old and all Wyze will do is offer $15 towards a V3 at $32. It seems that Wyze will not honor any warranties that they promise. I received the following: Thank you for your patience. I hope everything went well with you today. I’m Riez…

Ok. I am the OP. Just to shut this down cuz I’m sick of seeing it. I bought it at Amazon for $25.98 and had to pay tax of about $2.00. I rounded up $2.02 for effect. Ipil60R34s - Let it go. I was not looking for a refund, just a replacement that works! Wyze, for the most part, made it right e…

Very simple. He bought the item from another seller for a higher price. Then he’s asking Wyze to refund him the higher price. I said nothing about honoring the warranty. My beef is with that particular statement.

Okay, except the only source for that assertion… is you? The OP said the camera was 9 months old and didn’t say where it was purchased. As noted, whether it was from Wyze (who sure were still selling V2s 9 months ago) or an authorized seller, the price paid is irrelevant to Wyze honoring the warra…

You can pretty much infer that he didn’t buy it from Wyze. Wyze never sold the V2 for $30. It was $19.95 (?)+ $5 shipping.

I paid $27.92 for 47mm watch with tax and shipping directly from Wyze. Seeing as the Wyze watch was $19.99 at the time it is not crazy to get to $30 with a v2 purchased from Wyze.

Include the tax, and it won’t get to $30.

I just gave you an example where it could have been $28 and you are hung up that they said $30? Maybe they gave a round number instead of not posting the specific dollars and cents of the transaction for brevity.

The OP never said original purchase was $30. What was said was if Wyze wouldn’t provide a replacement they should provide a credit of $30 so the OP could purchase a V3 as a replacement.

I never said $30 was outrageous. It’s that he paid it to another company and he wants Wyze to refund the extra amount as well.

[image] Ipil60R34s: I never said $30 was outrageous. It’s that he paid it to another company and he wants Wyze to refund the extra amount as well Which is exactly what their warranty says they will do?

Cam V2 bricked after Firmware update and Wyze refuses to honor warranty

Power & Lighting

Customer June 30, 2021, 2:03am 56

So maybe he was rounding up about the $30. Or exaggerating. Or maybe he bought it for $30 from HomeDepot or Amazon or any number of other places. It doesn’t sound like an outrageous selling price at all, particularly if that includes tax and shipping.

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Cam V2 bricked after Firmware update and Wyze refuses to honor warranty

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