Last Saturday (12/24), I purchased 1 year subscription of cam plus service. That purchase included a free refurbished V2 cam.
I only received the camera. I don’t see any code inside the package to activate the 1 year subscription. I didn’t get any email with activating code. I also don’t see the cam plus license in my account or the app. What’s the deal here?
Did you log into your account? It should show up there. Mine did.
Yes. I just checked again in app and Wyze service website. I don’t see it.
Did your show up during/after setup the camera in app? I haven’t setup my camera yet.
Hmm, it showed up in my account when I checked the website first. Then it showed up in my app. You don’t need to set the cam up first for it to be there, that I know of.
I have the exact situation… we’re you able to get it resolved?
I didn’t have a problem with it. Was this maybe meant for tle, the original poster?
Yes it was… sorry 
I have the exact situation… we’re you able to get it resolved?
I contacted support. They asked me to purchase another subscription/license and they would refund the amount
Great. That’s what I had to do when my 1st one yr subscription had a glitch last year.
Thanks…… I contacted support and they had me purchase another annual annual plan and a refund us already on the way. 
