My issue is that I have pay my own price Cam Plus (verified by logging on to the website) but the only service my app recognizes is the free trial period for my new v3s that I ordered, and that is set to expire in two days. How do I get my app to recognize that I have been paying for Cam Plus since October? Thanks, Lee
PS Also, am I the only one that did not know that the new v3 would not be included with the Cam Plus Pay my own price service?
Unfortunately, it sounds like you’re referring to what they now call legacy person detection. Cam Plus is the replacement for legacy person detection, and that service is a per camera service with no “pay my own price” option. Legacy person detection is not available for v3. I have it too and was very disappointed with Wyze when support informed me that it was only for their previous cams.
Do you see “person Detection (pilot)” in services? That is the legacy person detection that was the “pay what you want” offering.
There have been other folks asking about the legacy person detection for the v3 since the new cam came out. In the emails about signing up for the legacy pd, it did say in the FAQ part that it was only being offered for the v2 and the pancam. Also here is some info about the difference on camplus and the pay what you want PD.
When I log into the webpage for my account it says "go to Accounts, then Services then choose which cameras I want to use the service with. the problem is when I do that it only allows me to choose one and then tells me it is about to expire. I am fine with only person detection, it keeps my notifications down and I have memory cards for longer views. Any help would be great. Lee
With the new install, it came with the trial camplus. That will expire soon it looks like and that’s not the “pay what you want”. If you go to https://services.wyze.com/ and login, what services or “subscriptions” do you see?
I purchased a Cam Plus annual license on 10/4/2020. Verified at Wyze Home Monitoring Service as being good through 10/4/2021. However it doesn’t show up in the Wyze app so that I can assign it to cameras. On 11/1/2020 when I still couldn’t use it, I submitted logs from the app and opened a ticket (#850227). Someone got back to me within a day and had me do the basic things like uninstall the app, reinstall, etc. None of them made and difference. Now I’m going on 90 days of not being able to use the service I purchased. If @WyzeGwendolyn or anyone else at Wyze could get my situation resolved, I’d appreciate it. I also expect to have my service extended for a full year once I’m able to actually use it.