Cam pan , Firmware , 4.10.3.40 Low audio volume

I just received notification of another upgrade; 4.10.3.46. is this going to fix 2 way speaker issue?
Well, I decided to upgrade. When I get home from work I will test out 2 way speakers. :pray::crossed_fingers:

Unfortunately this new update didn’t fix cams speaker issue. I have tried all past updates and those didn’t work either.

Hmm…I haven’t received the 4.10.3.46 firmware upgrade… What does it fix?

From what I can tell, it fixed nothing. The speakers on all my cameras are still super low. The only way to make them work is with Wyze non beta app.

On my Samsung S7 I use for testing , I Updated my cam pan , to the beta firmware 4.10.3.46 And the beta app version to 2.2.30 , With this ,The audio on the cam pan is working properly now.

On my Samsung S 9 plus That I have not Updated to beta ,That has Version 2.1 .31 app on it , the Sound is not functioning properly
I don’t know if there’s any difference but my S 7 has Android version 8 On it , and my S 9 has Android version 9 on it

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I am using Samsung s10 plus, none of the past updates make speakers work for me. I am also using a no name tablet with the 4.10.3.46 update and that seems to work just fine in regards to the way speakers.

We haven’t sent out the firmware fix for this yet. Sorry, folks! Still working on it.

@cheaplikeafox, sounds like you received the automated email from pending status. We’re still working on this fix. :slight_smile:

Thanks. I’ll revert temporarily to the old firmware then.

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I will patiently wait for update to fix the speaker issue. :crossed_fingers:

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Actually it was an email from the support person and it was not automated. Sorry, the way I said it earlier makes it seem like an automated response. He actually asked me if “I was still experiencing low audio with the wyze app” which I thought was odd since there were no updates yet.

He told me to turn on Hardware Decoder in the wyze app. I tried to open the app settings on my phone but the app kept crashing when I clicked on app settings. I’ll try to test it on another phone to see if that fixes anything though.

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Thanks for the clarification! Please let me know the results from that test. :slight_smile:

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I tried out turning on and off hardware decoder on my other device. That doesn’t make any difference for me. Reverting to the old firmware fixed the issue though.

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Thank you! I appreciate the information. :slight_smile:

Glad you found a workaround in the meantime. We’ll get that sorted out as soon as we can and apologize for the delay.

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Update , bad news .
I backed out of beta , Installed 2.2.38 App on my Samsung S 9, Android pie , with firmware 4.10.3.46 , pan cam audio is not working properly with that setup .

On my Samsung S7 , Android Oreo with the beta firmware 4.10.3.46 And the beta app version to 2.2.30 , The audio on the cam pan is still working properly

I am using Samsung S10 plus, none of the past updates are working for me. I really hope this issue gets resolved soon

Hello @corinnamr, do you mind sending in log files through the Wyze app?

Will do…

Awesome :call_me_hand:t5:

@mixonepa Sent. I am having this issue on 3 Pan Cam and on the smaller cam as well.

Are all the cameras that this issue is happening on updated to their latest firmwares? Thank you for the logs.