Bulbs Fail, after firmware update

Power & Lighting
1

Well the last firmware update (1.2.0.382) has taken all of my 5 bulbs out. They show on the app ,but dont respond.

2

1.2.0.382 was pushed out to Bulb v1 over 2 years ago on June 15, 2022 and is no longer available. The latest firmware for Bulb v1 is 1.2.0.384. But you tagged your topic bulb-white.

What app version are you running? If you’re running the latest app version, try doing a reset on one of your bulbs and then update the firmware to the latest. If that works, do the same for the other bulbs, but one at a time.

1 Like
3

not sure on the bulb ver. but that is the firmware that just downloaded from the app

4

Which Wyze app version are you running?

6

2.50.7.10

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1 Like
7

This is a longshot, but worth a try:

Wyze app Home > Account (bottom right) > Log Out. Reboot phone. Start up Wyze app and log back in.

9

Did all of your bulbs go out at the same time?

What happens when you physically apply power to the bulb? Nothing? Pulse? Solid on?

Are they running off a dimmer switch?

Have you tried resetting the bulbs?

  1. Turn the light switch associated with the bulb off/on 3 times.
  2. Wait for the bulb to start pulsing slowly.
  3. Once the bulb starts pulsing, set it up like new.

Have you tried powercycling your router/mesh network?

11

My 2019 v1 bulbs encountered the same issue. I let them sit offline too long. I tried to re-add the two bulbs. Got the flash after 3 clicks, but bulb network would not appear. Warranty is only good for 3 years.

Tossed them in a bottom drawer and bought two Kasa bulbs. With Kasa, I use just my voice to turn them on and off. I can even set color and temperature. Now I am bulb happy :bulb: :bulb:

13

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