As a new customer I find this disconcerting and will be returning my plus tomorrow.
If I never had to send another outage push notification, it will be too soon. 
But the important thing from my end is communication. Gave everyone a nice reminder of our multi-department outage SOP that I put together and have been updating for a couple of years just in case it’s ever needed again. 
Exactly what an amphibious criminal mastermind would say.
As I pointed out in another thread, for whatever reason there isn’t even a banner up on the support site at present. In my opinion it should be on the main web site as well. It would have saved 200-300 of the above posts…
Thanks for barreling through on this.
There isn’t? I know that the support site said they put a banner up before 9 in the morning. I’m wondering if there’s a bug? 
12/15/21 6:17 PM PT - AWS is working on scaling for us and plan to onboard our infrastructure when they have things stable enough for it. We are continuing to work with them on this issue. Some Wyze devices are seeing a more rapid recovery than others.
This story is becoming ribbiting - if I weren’t so hopping mad right now, I’d toad-ally try to find out if @peepeep kermitted the crime…
Hmm… I’m not seeing it for me either. I’ll poke the team to see if they can figure out why.
It’s not easy being… No, I’m not going to say it. 
Any updates as to when these services will be back up and running?
None of my devices are coming back online. All cameras, video door bell, plugs, vacuum, bulbs all still have the lined out cloud….
@da89yota, we’ve been asking and don’t have an ETA yet. It does sound like they’re making progress but I would be suspicious of an ETA at this point since we got so many encouraging updates early in the day.
@mjbeckernc , I am very sorry to hear that! Thanks for letting me know.
Still have almost none of my 97 Wyze devices online. Most cameras, sensors, plugs, bulbs, etc. All say not connected. Even my Christmas lights are out tonight since they are on Wyze plugs 
We’re so sorry! 
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I agree, this is where wyze really dropped the ball…!
You should send out an email to notify your clients of the outage.
It’s where wyze really dropped the ball for their customers. Caused a lot of grief and unnecessary work for people who thought it was their problem. Wyze could have been honest and saved a lot of grief for their loyal customers.